Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Frontend Engineer
The Genesys Digital & AI group plays a pivotal role in providing the innovations that enable global brands (over 7,500 organizations in 100+ countries) to orchestrate customer experiences across all communication and engagement channels. User experience is core to everything we do. As a senior frontend engineer in our customer-oriented group, you will design and build UIs and visualisations that present the results of machine learning and data analytics in an intuitive, relatable manner, helping Genesys customers solve their real-world, complex customer experience problems. You will work alongside accomplished engineers, researchers, designers, and product managers who will help take your impact to the next level. We are a highly collaborative group who take immense pride in our work and in learning from each other. We do not take ourselves too seriously and we do everything we can to iterate rapidly and deliver valuable features to as many customers as possible.
What You Will Do:
Design and develop robust, testable software to implement key insights and analytics features in a full-stack/stream-aligned team.
Collaborate with User Experience Design, Product Management and Backend Engineering colleagues to ensure the best possible customer experience for users of our products.
Apply a testing-first mindset to ensure reliability and scalability of our applications.
Work with Genesys Cloud REST APIs.
Collaborate closely with team members across roles to share knowledge, solve complex challenges, and innovate continuously.
Learn about and implement emerging technologies.
Mentor junior team members and set technical direction for all things UI.
What We're Looking For:
Ideally, a bachelor’s degree in computer science or related disciplines. However, this is not a hard requirement as we recognise there are many diverse paths into software careers.
Curiosity and enthusiasm for continuous learning.
Experience with Typescript or modern ECMAScript.
Strong experience with a modern web application framework, e.g. Angular, React, Vue.
Experience utilising browser JS APIs (e.g. DOM, postMessage, localStorage, etc.).
Knowledge of cloud concepts and system architecture.
Excellent interpersonal skills.
Excellent verbal and written communication skills.
Experience delivering UX-driven designs.
4+ years in software development, with 2+ years in frontend.
Desirable Experience or an Interest in Learning:
Experience in visualisation concepts and frameworks (e.g. D3, Vega, HighCharts, etc.) will be a huge plus.
Implementation of accessibility standards and testing techniques.
Automated UI testing with Playwright, Jest, Selenium, etc.
Building UIs with web components.
Knowledge of algorithms and data structures.
Continuous integration/delivery practices.
Our team includes people of all genders and a wide variety of nationalities, ages, and socio-economic backgrounds. Diverse, inclusive teams are strong teams, and we encourage those with varied backgrounds and experiences to apply.
Our Benefits:
Flexible work schedules and work-from-home options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health Insurance
Income Protection & Life Assurance
Family-friendly leave allowances, including paid maternity and paternity leave.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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