Social Platform Support Specialist (Dublin)

Social Platform Support Specialist, Remote - Dublin

8am - 5pm UTC

Want to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for creative people who care!   

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together.   

We believe in teamwork, fun, complex projects, diverse perspectives, and simple solutions. How about you? We’re looking for Social Platform Manager with the passion and experience to design what matters – one project at a time.  

We’re looking for a Social Platform Manager who will support the YouTube and Social Programming workstreams, which execute YouTube and social media content amplification across the Microsoft Cloud Marketing ecosystem. In this role, you will strategically amplify content to promote user engagement, passion, and advocacy for Microsoft offerings. The ideal candidate has impeccable attention to detail, excellent communication skills, and the desire to accomplish daily tasks in a timely manner with strong focus and follow-through. 

Would you like to... 

• Own and implement the content distribution strategy across YouTube channels and support social workstreams such as events and announcements, blog, and marketing play content 
• Serve as the first point of contact for product marketing, engineering, and PR stakeholders within Microsoft who wish to submit content for upload to our channels 
• Review content amplification requests against established copy and creative best practices, accessibility standards, and the Microsoft Writing Style Guide and suggest content revisions and adjustments 
• Partner with Cloud Marketing Blog and Social team members and stakeholders to provide tactical guidance and education on strategic content amplification 
• Educate stakeholders about the value of YouTube and the best way to leverage the platform 
• Create and schedule posts in Sprinklr Modern Marketing platform for YouTube and social media within the team’s standard SLAs 
• Perform thorough quality checks on all videos and social posts before they are published 
• Participate in meetings with the Cloud Marketing Blog and Social Team to discuss performance, develop actionable insights, and establish prioritization of content 
• Provide visibility into monthly editorial calendar plans via Sprinklr 
• Act as an audience expert for all Cloud Marketing YouTube and social channels and utilize data to inform recommendations 
• Document processes and best practices and help onboard and cross-train team members 
• Work with stakeholders to retire out-of-date videos and ensure YouTube profiles remain relevant and enticing to our audience 
• Compile metrics and synthesize insights monthly and ad hoc 
• Present ideas for projects to refine processes and improve the overall health of channels 

We would like you to have... 

• 2+ years in a client-facing role at a marketing agency or large corporate enterprise 
• Bachelor’s degree in business, marketing, management, or related field 
• Proven track record of working collaboratively across integrated teams 
• Ability to present and pitch ideas effectively to team members and clients 
• Customer service experience working in fast-paced environments 
• Experience analyzing data and formulating actionable insights to share with cross-functional teams 
• Familiarity with Microsoft SharePoint, PowerPoint, Excel, Teams, and Outlook 
• Previous experience using Sprinklr and YouTube’s CMS, though not required 
• An interest in media platforms and knowledge about best practices and trends across YouTube and social media 
• You are comfortable working remotely 
• You can work on a Dublin schedule with a global team across time zones 

Compensation Range: 60,000 - 63,000
This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity.

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Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.