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(native German & English C1) Customer Support Consultant (Johannesburg, remote)

fully flexible

Remote:

Full Remote

Contract:

Freelance

Work from:

South Africa

Offer summary

Qualifications:

Excellent proficiency in German and English, Ability to work collaboratively in a team, Personal laptop/computer with at least 8Gb RAM, Stable internet connection (minimum 50 Mbps download).

Key responsabilities:

Provide exceptional customer and technical support
Gather technical information for case resolution
Work with cross-functional teams and meet KPIs
Ensure customer satisfaction while handling sensitive information

SupportYourApp Large https://linktr.ee/

1001 - 5000 Employees

See more SupportYourApp offers

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes 💛

What You Will Do:

Providing exceptional customer and technical support via calls, emails, and chats
Gathering required technical information to ensure resolution of complex cases
Working with cross-functional teams
Meet team KPIs
Ensure customers' satisfaction
Securely work with customers’ sensitive information

What you need to succeed in this role:

Excellent German and English
Ability to work collaboratively in a team
Independent and proactive approach to work
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

Experience in customer support
Experience with CRM systems

Benefits and Perks:

Flexible schedule: Friday to Sunday, along with two flexible days during the week, 9 AM–5 PM, CET
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.