Service Desk Analyst

⭐⭐⭐ WE ARE HIRING A SERVICE DESK ANALYST⭐⭐⭐

Are you ready to join the world's premier MarTech solution?

TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC COSMOS Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.

In 2024, TLC formed a strategic partnership with BD-Capital, a private equity firm. The collaboration provides both financial backing and strategic guidance, fuelling TLC's mission to enhance its market leadership and expand its global footprint in data-driven loyalty solutions.

At TLC, we know that experiences make life more rewarding!

We are looking for innovative, passionate and caring people to join our team and help us continue to build our success story!

As our Service Desk Analyst you'll be the go-to person for all things tech. From setting up user accounts to managing our custom-built platform, you'll wear many hats and tackle diverse challenges. This isn't your average IT gig – you'll be at the heart of our sales-driven company, ensuring our team can meet tight deadlines and achieve their goals.

Key responsibilities:

• Be the first line of defence for IT issues, managing our service desk like a pro
• Set up and manage user accounts, laptops, and printers
• Administer DNS using GoDaddy and manage Zendesk campaigns
• Support our remote teams with meeting room technology
• Troubleshoot Dynamics 365 and assist with various IT projects
• Learn and master our in-house developed platform

Skills and qualifications:

• Some experience as a 1st/2nd line IT Support Analyst
• Expertise in Windows 10/11, Microsoft 365, and Dynamics 365
• Knowledge of Microsoft Endpoint Manager (Intune), Active Directory, and Azure AD
• Experience with Apple Remote Desktop, JAMF, and Zendesk administration
• Excellent problem-solving skills and the ability to document your work clearly
• Strong communication skills, including working with non-native English speakers
• A proactive mindset and the ability to identify root causes and propose solutions
• Recent graduates with relevant skills and certifications are encouraged to apply!

• Microsoft and Apple certifications (desirable)
• Microsoft Azure Fundamentals (AZ-900) or Microsoft 365 Fundamentals (MS-900) (desirable)

🥳 Here's what we've got to offer:

• Dynamic & collaborative team
• Creative work environment
• Career progression and upskilling opportunities
• Weekly Happy Hour
• TLC Wellness
• Global Clients & Team exposure
• TLC 'Fun Club' & Social Calendar (known to include pizza deliveries!)
• TLC Gives Back - Charity partner/off site days.
• 'The Frankies' - Our very own awards/staff recognition event. 🏆

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you are ready to be part of the TLC Worldwide success story, click to apply today! 📝

😁 We look forward to seeing your application!