About the opportunity:
We are looking to implement IT service management maturity practices, beginning with the network security team. The consultant will assist in delivering a roadmap and other deliverables for an enhanced network security team operating model based on industry standards. The candidate must have experience in large enterprises and be an expert in ITIL (Information Technology Infrastructure Library / ITSM (Information Technology Service Management) with strong IT Security and IT GRC (Governance, Risk and Compliance) architecture and control design skills. This is a 10-week remote project opportunity.

Primary Duties:
Work with enterprise teams to develop, align and enhance an operational framework including operational standards, roles and responsibilities, service menus, cost models, metric development and a roadmap with the following activities;

Interview customer SMEs inside and outside the job functions
Analyze and evaluate current operating model and business process dataflows and develop target state documentation
Develop the future state operating model based on the identified requirements and create future state workflows to drive the target state network security operating model enhancements and roadmap
Identify a strategy that defines mission / vision defined collaboratively and the roles & responsibilities (RACI) for the new model that is aligned to industry leading practices
Develop a network security operating model roadmap as a blueprint for enhancing and evolving the network security operating model to include but not limited to;

Service Catalog Management
Service Level Management
Capacity Management
Demand Management
Availability Management
Supplier Management
Service Design & Transition
Continuous Improvement
Service Reporting and Measurement, including MVP dashboards in ServiceNow to provide service reporting & measurement
Knowledge Management
Incident Management
Event Management

Required Skills:

3 – 5 years experience with ITIL v4 and ITSM for end-to-end processes
Hands on experience developing robust enterprise level operationalization frameworks
Hands-on experience applying ITIL framework to IT Security operations
Experience in agile and product-based agile frameworks including DevOps processes
Ability to incorporate industry standards into operationalization framework
Experience developing RACI models
Experience developing Operations Service Menus
Ability to develop cost models aligned to service menus
Ability to develop metrics aligned to SLAs/SLOs and KPIs
Experience designing continuous improvement feedback process controls
Experience automating tasks especially in a demand intake capacity
Ability to align IT security goals with IT and business goals
IT and / or IT Security Process engineering experience
Experience translating business objectives to implementation priorities
Experience with ServiceNow for implementation of ITSM processes for enterprise business functions
ITIL Certification
Excellent analytical skills
Ability to leverage existing documentation
Collaborative team worker – both in person and virtually using MS Teams or similar
Excellent documentation skills; demonstrated proficiency in Microsoft Office including Word, Excel and PowerPoint
Ability to work as liaison between business and information security / information technology
Flexibility to accommodate working across different time zones
Excellent interpersonal communication skills with strong spoken and written English
Business outcomes mindset
Solid balance of strategic thinking with detail orientation
Self-starter, ability to take initiative
Project management and organizational skills with attention to detail

Preferred Skills:

Hands on experience applying ITIL and ITSM frameworks to business cybersecurity operations.
Experience with data mapping and data governance for resource & demand management and forecasting functions for enterprise operations

Required Education

Bachelor's degree (BA/BS) from four-year college or university; or equivalent training, education, and work experience.
Cybersecurity certifications such as CISSP, CISM, etc.

Travel:

No Travel

Qualifications:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO/AA Statement:
New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Principal Consultant – ITIL/ITSM Network Security Operating Model Design

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