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Bilingual CRM Specialist

Remote: 
Full Remote
Contract: 
Fixed term
Work from: 
Colombia

Offer summary

Qualifications:

Bachelor's degree in Business Administration, Marketing, or IT., Experience in CRM management and marketing., Proficiency in CRM platforms and data analysis tools., Strong analytical and organizational skills..

Key responsabilities:

  • Manage customer interactions and inquiries.
  • Maintain accurate data within the CRM system.
  • Collaborate on targeted marketing campaigns.
  • Generate reports to track CRM performance.
CoreBridge Solutions logo
CoreBridge Solutions Startup https://www.corebridgesolutions.com/
11 - 50 Employees
About CoreBridge Solutions
CoreBridge Solutions, originally rooted in humble beginnings, has grown into a globally renowned leader celebrated for our innovative strategies, steadfast reliability, and deep-rooted understanding of our client's specific needs. What sets us apart from most outsourcing firms is our focus: rather than providing generic virtual assistant services, we specialize in identifying highly skilled talent in specialized professional industries, such as legal, medical, accounting, and lending. Our team operates from a state-of-the-art, Class A office building, which is equipped with top-tier security measures, including biometric access controls. This not only fosters a secure environment but also offers the unique benefit of allowing your entire outsourced team to work collaboratively in one location. Built upon a foundation of seasoned professionals and visionary leaders, we are committed to a client-centric approach. We create bespoke solutions tailored to meet your distinct needs, serving as catalysts for your business growth and success. At CoreBridge Solutions, we don’t just consider ourselves a service provider; we aim to be your trusted partner. We adhere strictly to data protection protocols, make it our business to understand your unique challenges, and are committed to continuous innovation to ensure your ongoing success. Engage with CoreBridge Solutions and witness firsthand how we seamlessly bridge the gap between your aspirations and real-world accomplishments.
See more CoreBridge Solutions offers

Job description

Location: Fully Remote (Applicants must be based in Colombia)
Work Hours: Part-Time, Monday to Friday, 7:00 AM to 11:00 AM (Colombia Time)

About CoreBridge Solutions
CoreBridge Solutions is a leader in the business services industry, renowned for creating innovative, user-centric web solutions that redefine the digital landscape. We excel in sectors such as legal, financial, medical, and marketing, leveraging advanced technologies like AI to enhance user experiences and set industry standards. We invite you to bring your unique skills and collaborate with industry experts in our diverse team, where your work will directly impact our success and client satisfaction.

Job Overview
CoreBridge Solutions is seeking a skilled and motivated Bilingual CRM Specialist to join our team. As a CRM Specialist, you will play a crucial role in managing our customer relationship management system to enhance our sales, marketing, and customer service operations. Your expertise will help drive customer engagement, satisfaction, and retention through the effective use of CRM tools and strategies.

Key Responsibilities

  • Customer Interaction Management: Handle inbound calls, website & social media chat support, customer emailing, and outbound calls for customer updates. Ensure timely and proper resolution of customer concerns received from various external touchpoints.
  • Internal Coordination: Work closely with internal business groups to track and monitor ongoing client requests/queries, and submit timely reports to the immediate supervisor.
  • Data Management: Maintain accurate customer data within the CRM platform, ensuring data integrity through regular cleansing and validation processes.
  • Campaign Management: Collaborate with marketing and business stakeholders to design, execute, and monitor targeted marketing campaigns. Utilize CRM data to create segmented and personalized communication strategies.
  • System Optimization: Customize the CRM system to align with business processes and workflows. Continuously identify opportunities for process improvements and system enhancements.
  • Reporting and Analysis: Generate insightful reports and dashboards to track CRM performance metrics, analyze data, and provide actionable insights for business growth.
  • Training and Support: Provide training and support to CRM users, ensuring they understand best practices and are proficient in utilizing the CRM system effectively.

Qualifications

  • Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
  • Relevant experience in CRM management, preferably within sales, marketing, or customer service domains.
  • Proficiency in CRM platforms (e.g., Salesforce, HubSpot, Zoho, Oracle). Experience with data analysis tools and techniques, including proficiency in Microsoft Office (Excel, PowerPoint) and data visualization tools (e.g., Power BI).
  • Strong analytical and problem-solving skills with the ability to interpret complex data sets and derive actionable insights.
  • Highly organized with strong attention to detail and the ability to manage multiple tasks and projects simultaneously.

Preferred Skills

  • Experience in customer support or a related field.
  • Knowledge of marketing automation, segmentation, and customer journey mapping.
  • Basic knowledge of SQL and HTML for email customization.
Why Join CoreBridge Solutions?
At CoreBridge, you’ll be part of a company that values innovation and efficiency, with a track record of transforming industry standards and leading technology advancements. Our team is made up of passionate individuals who strive to provide solutions that not only meet but exceed our customers' expectations. Join us and contribute to our mission to redefine the digital landscape, one project at a time.

Benefits

  • Enjoy the freedom to work from anywhere in Colombia.
  • Earn performance-related bonuses celebrating significant milestones.
  • Focus on professional development to enhance your CRM expertise.
  • Benefit from a stable 20-hour workweek that supports a healthy work-life balance.
Work Environment Notice

CoreBridge Solutions is dedicated to maintaining a productive, safe, and efficient work environment for all team members. To support this commitment, we use a live monitoring system during working hours. By applying for this position, you acknowledge and accept this monitoring process as part of your role. This system helps us ensure a supportive and effective work environment for everyone.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft Dynamics CRMSystem OptimizationCustomer EngagementData AnalysisHTML5Power BISalesforceOracle RightNowSQL (Programming Language)HubSpot CRMZeptoImage SegmentationMarketing AutomationCustomer Journey Mapping

Other Skills

  • Problem Solving
  • Communication
  • Analytical Skills
  • Detail Oriented
Are you interested?

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