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Tech Support Engineer (Remote, India)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Technical experience with modern SaaS applications, Familiarity with cloud data warehouses, Understanding of NLU technologies is a plus, None.

Key responsabilities:

  • Provide technical assistance and support
  • Troubleshoot customer issues and deliver solutions
Level AI logo
Level AI Scaleup https://thelevel.ai/
51 - 200 Employees
About Level AI
Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service. With a focus on automation, agent empowerment, customer assistance, and strategic business intelligence, we are dedicated to helping our clients exceed customer expectations and drive profitable business growth. Companies like Affirm, Carta, Vista, Toast, Swiss Re, ezCater, etc. use Level AI to take their business to new heights with less effort.
See more Level AI offers

Job description

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

As one of the critical members of Level’s rapidly growing go-to-market team, your work will be new and of the highest impact to shape the future of AI in businesses. Our team has experience from Amazon Alexa, Facebook, Google, and other leading organizations. We place trust in our employees to blaze their own path to success and will empower you with the freedom and resources you need to be effective in your role.

Job Overview:  The Tech Support Specialist will play a crucial role in ensuring the smooth operation and satisfaction of our customers by providing technical assistance and support related to Level AI’s software. This role involves responding to queries, troubleshooting, isolating problems, and determining and implementing solutions. You must be comfortable partnering with product and engineering to identify and prioritize issues and communicate progress back to our clients.

Responsibilities:
  • Tech Support members are experts on Level AI’s product and apply their technical knowledge to support customers.
  • Partner with the Customer Success teams and engineering to troubleshoot customer issues, and deliver solutions.
  • Answer knowledge based questions about the product, and advise on best practices. 
  • Develop domain expertise in the areas of common SaaS Integrations (such as Salesforce and Kustomer) and Level AI’s NLU use cases.
  • Document best practices, and answers to common questions and issues.
  • Collaborate with Engineering to prioritize product issues and solutions.
  • Design and implement scalable processes to build out the support team, globally.

    • Requirements:
  • Requirements:Technical experience with modern SaaS applications and systems.
  • Ability to stay organized and handle multiple complex customer tickets simultaneously. 
  • Experience with cloud data warehouse technologies such as Snowflake and connectors such as FiveTran is a plusExperience with reporting tools would be an advantage.
  • Understanding NLU technologies and their applications is a huge plus.
  • Must be available  in PST hours
    • To know about us: https://thelevel.ai/

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Cloud ApplicationsTechnical SupportReporting ToolsCloud DatabaseSnowflake (Data Warehouse)

    Other Skills

    • Multitasking
    Are you interested?

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