Account Specialist - Remote US

Duties & Responsibilities:

• Serves as primary or back-up contact for client engagements.

• Maintains client relationships.

• Ensures timely and accurate fulfillment of contractual obligations.

• Assists in monitoring and execution of program performance objectives.

• Serves as point person for significant assignments as tasked by senior staff.

• Functions as subject matter expert.

• Coordinates project requirements and client expectations among functional groups and with client.

• Communicates effectively and efficiently with all levels of client administration.

• Creates internal project work plans.

• Interacts with various levels of management and with clients.

• Coordinate steams to prepare written status reports and materials for clients.

• Facilitates regularly scheduled client meetings.

• Presents written/verbal status reports to clients.

• Coordinates internal functional meetings to meet contract requirements.

• Ensures critical client documents are reviewed and revised as needed.

• Leads sales presentations and system demonstrations.

• Serves as an internal consultant to other projects or departments.

• Assists senior staff with new business opportunities and support seminar/conference presentations.

• Develops proficiency in PPL’s product offerings in all other departments.

• Develops long-standing relationships with key client staff.

• Identifies and report opportunities for upselling to current clients.

• Conducts policy and other research.

• Contributes to internal marketing and communication efforts.

• Develops and conducts comprehensive training presentations for clients and internal staff.

• Conducts contracted training programs.

• Monitors staff performance and follows up on areas of deficiency.

• Provides input about staff performance to senior staff.

• Recruits and trains staff and communicates needs to senior staff.

Required Skills:

• Excellent client relationship management skills.

• Demonstrated project management and supervisory skills.

• Ability to follow, critically evaluate and improve current processes.

• Excellent oral and written communication skills.

• Strong analytical, organizational and presentation skills.

• High proficiency in Microsoft applications.

• Ability to analyze data and draw appropriate conclusions.

• Ability to speak publicly effectively.

• Detailed and process improvement oriented.

• Ability to take initiative and move daily work forward.

• Good judgment in prioritizing and completing tasks, and in seeking guidance, when needed.

• Ability to see the big picture while working at the detailed level to move projects forward within specific timeline and budget.

Qualifications:

Education:

Bachelor’s degree or 7 years’ experience required, Master’s or higher preferred.

Experience: 

5-7 years progressive business experience, with 2 years prior supervisory experience. 

Experience in long term care and disability services is a plus.

Working Conditions: 

Job Location: Remote

Local, statewide, and national travel as needed – 10-20%

Supervisory Responsibility (If applicable): 

Indirect guidance and supervision of team through projects, and departmental initiatives.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.