Employee Licensing Analyst

Lic & Cont Analyst - OL10DN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

The Licensing & Contracting Department is seeking a highly motivated individual to join our team.  This customer facing role will be accountable to develop productive relationships with employee and/or independent agency customers.  Collaboration, teamwork and the ability to effectively balance workload with regulatory requirements will be critical to success.

WORK ARRANGEMENTS: This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our offices (Hartford, CT, San Antonio, TX, Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

 RESPONSIBILITIES:

 Transactional:

• Processing: Hands-on technical work for high volume transactions.  Functional team alignment will determine the specific transactional areas of accountability; contracting, employee licensing, agency/producer licensing
• Responsible for reviewing data in all related databases to ensure consistency in information and compliance with company and regulatory guidelines.
• Coordinate activities for all supporting tasks; new and maintenance activities associated to contracts, licenses, and appointments as applicable.
• Prioritizes workload based on varying service requirements and customer needs of different activities/transactions
• Monitors work performance to ensure productivity, quality and service commitments are achieved

Customer Support:

• Will act as a resource or contact for staff and other business partners as it relates to functions and work processes.
• Host “Meet and Greet” and “Pre-Licensing” sessions with new customers and as applicable to functional accountability.
• Supports employees and independent agents in gathering documents to meet licensing regulatory guidelines. May require one on one meeting sessions with licensee, leadership, and/or Employee Relations.
• Manages incoming customer calls; strives for first contact resolution

 Process Improvement:

• Identifies and actively contributes to process improvement initiatives.
• Work closely with leadership on process changes and problem resolution activities.
• Some project involvement relating to particular topics such as, but not limited to; licensing, appointment, legal, continuing education and market conduct analysis

QUALIFICATIONS:

• Monday - Friday (8:00 to 4:30 EST.)
• Knowledge of state insurance license and continuing education requirements a plus
• Strong Technology and PC skills; general comfort with technology and ability to learn software systems
• Cognitive & Analytic skills; Decision Making, Problem Solving, Critical Thinking, Influencing Skills
• Demonstrated commitment to delivering best in class customer service
• Strong Communication Skills (both verbal and written), Relationship Building
• Strong business acumen; specifically a keenness and speed in understanding a business situation or need, able to obtain essential information, focus on the key objectives, recognize the relevant options available for a solution, select an appropriate course of action and set in motion an implementation plan to get the job done.
• Independent, High level Learning Aptitude; Intellectual Curiosity
• INTERNET REQUIREMENTS:  For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 10 upload/100 download speeds are required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net  from your personal computer and provide speed test results

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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