Solution Delivery Manager

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Senior Solution Delivery Manager

Job description, low-code style

As the #1 AI powered low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let’s cut to the chase: we’re looking for a Senior Solution Delivery Manager for LATAM that will define customer success programs and service offerings to achieve and exceed customer goals.

The longer story

The OutSystems AI powered low-code platform enables customers to facilitate digital transformation through massive efficiency gains in building and supporting enterprise-grade applications. By leveraging automation, artificial intelligence and deep technology integrations, software developers and business users can build applications through an intuitive, visual interface, rather than traditional coding. Customers experience tremendous cost savings and create competitive advantages by developing custom applications in days and weeks versus months and years, despite a shortage of skilled developers.

As a Senior Solution Delivery Manager (SDM), you will be essential to the successful growth of our Professional Services business.  You will partner with our Sales team to position best-fit solutions from our Professional Services teams. This role gives you challenging opportunities to help clients design, build and deploy applications at the speed of low-code on the OutSystems platform.  You will work with high-performing global teams and with our partner ecosystem to solve interesting and innovative challenges across a wide range of companies and industries.  As a Sr. SDM, you will help enable customers and partners to take advantage of the OutSystems AI powered low-code platform to accelerate change and transform their businesses.  We need an experienced high-performer to be the cornerstone of this team as we move forward.

Responsibilities

• Partner with the Sales Team and our partner ecosystems to understand the customer's business goals, process challenges, and functional requirements

• Lead the scoping, sizing, estimating, and proposing for OutSystems professional services engagements

• Create Statements of Work for professional service engagements and execute sales order process

• Provide management oversight of professional service engagements you sell

• Own the customer’s adoption journey from the pre-sales stage through Time to First Value (TTFV) and ultimately the go-live date

• Grow the regional services pipeline and drive consumption of the services backlog

• Provide regular forecasts of services bookings and services revenue

• Manage a large portfolio of customers and projects that vary in use-case, industry and size while acting as a key player in add-on services and renewals

• Be innovative, make a positive impact and advocate the company culture on each interaction with your team, the company and our customers

• Identify and develop delivery partners and create joint value proposals for customers

• Exceed Services Sales quotas

Requirements

We realize a candidate able to satisfy every requirement is unlikely. Read the entire Job posting. If you feel you can add value initially and grow into mastery of the role, apply, and flex your powers of persuasion to demonstrate how you can help us achieve low-code world dominance. We’re big on mentoring, if we see a spark, infectious enthusiasm, a growth mindset, examples of radical perseverance, success in the face of adversity or some combination of these, you might be the next OutSystems’ SDM.

• Ability to speak Portuguese; if you can also speak Spanish you are off to a very good start

• Experience positioning services and solutions into various verticals

• 5 or more years of experience in a customer facing role related to software implementations

• Entrepreneurial mindset

• AI Awareness; AI experience is a plus

• Excellent ability to understand and communicate complex business and technical subjects to Management and Technical audiences

• Comfortable leading business and technical discovery sessions, scoping, and providing accurate estimates for the cost of delivery to define a statement of work

• Experience in a Professional Services role in the past with a track record of consistently delivering projects

• Previous success with growing service bookings and accurately forecasting services revenue

• Action-oriented with a result-driven attitude to drive successful engagements

• Ability to work across geographies and cultures

• Bachelor’s Degree (or equivalent work experience) or higher

• Intellectual curiosity

• Sense of humor

• PMP, PCI-ACP and SCM is a plus

Location

• Remote

• Travel as necessary, 25% or less

Working at OutSystems

We don’t have many rules, but we have a lot of common sense. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. 

• Disrupting the status quo is in our DNA. In fact, it’s why our company exists

• We ask “why” a lot. It helps us connect our individual work to the bigger picture, and sometimes even uncover a better way

• Our offices are great places to be but will never be the stuff of future tech mockumentaries. We’re much more down-to-earth than that

About OutSystems

Our AI powered software platform is revolutionizing how organizations build and deliver business-transforming applications. OutSystems is one of the fastest growing B2B software companies in the world, with a base in Lisbon, Portugal, international locations in Atlanta, Boston, London, Amsterdam, Dubai, Tokyo, Sydney, and Singapore, and customers in more than 52 countries. 

• Recognized as a leader in our market by top analyst firms like Forrester and Gartner

• Winner of multiple industry awards, including the prestigious CODiE award

• Loved by customers who have voted us the best low-code software platform (Gartner Peer Reviews, TrustRadius, and G2 Crowd)

Learn more at https://www.outsystems.com/company/careers

Join us in disrupting the status quo of the low-code market, we give you the power to "Ask Why", you give our customers the power to innovate through software!