Revenue Cycle Applications Analyst

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Job Description:

Under the supervision and guidance of the department leader and/or seasoned analysts, Revenue Cycle Applications Analyst will work with external vendors, system owners, community partners, contractors, and Alpine Physician Partners leadership to design, develop, implement and make operational revenue cycle information. This incumbent will identify and document information technology design specifications based on analysis/assessment of user needs and generate need-gap analyses. This person will use expert knowledge to generate and develop system scope and objective, analyze and evaluate existing or proposed systems and devise or modify procedures to solve problems Using data processing. In addition, the Revenue Cycle Applications Analyst acts as an application administrator by ensuring data integrity, maintaining system security, extracting, analyzing and transforming data, facilitating user/vendor communication, and managing software upgrades, implementations and/or conversions. The Rev Cycle Application Analyst also understands the functional workflow and processes of the Departments (s)he supports and maintains system functionality and design in support of workflow efficiency and user/department productivity. The Revenue Cycle Applications Analyst will also focus primarily on direct customer services while also participating in project related activities.

Ability to travel 10-20%

COMPETENCIES/Role-Specific Functions: 

COMMUNICATION

Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

• Communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image.

PROBLEM SOLVING

Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.

• Perform root cause analysis, assess complex situations, seek collaborative solutions and prepare and present recommendations.

PRODUCTIVITY

Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.

• Provide oversight and coordination of Electronic HealthRecord (EHR) implementation activities. 

• Lead/Support other key efforts related to HIT adoption and data aggregation of data across physician practices.

SELF DEVELOPMENT

Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.

• Develop and maintain a high level of product and business knowledge through ongoing training.

• Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Act as the point of contact for department functions in relationship to implementing and managing responsible systems.

CUSTOMER FOCUS

Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to customers. 

• Build and maintain relationships with physician practices as well as third party vendors.

• Addresses customer questions, concerns, enhancement requests.

• Customers may include both internal department users, vendors, and peers within IT.

• Assist in training new staff members on applicable systems/applications. Responsible for working with staff and/or vendors with training on new systems being implemented and rolled out for use in the departments.

JOB KNOWLEDGE

Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

• Assist and participate in with system activities both project and operational support-related, understands application build, design, and technical infrastructure, maintains knowledge is up-to-date, is a technical resource for others, follows technology practices and standards (i.e. ITIL).

• Helps team leader/manager/director to establish project goals, milestones and procedures, Works on projects throughout the organization, monitors and reports on project task progress, and involved in multiple projects. Manages own work efforts for projects and manages time effectively while assuring attention to details.

•  Knowledgeable of industry best practices, conventions, and regulations as well as emerging and evolving technologies.

• Other duties as assigned.

Qualifications (Education/Experience/Knowledge/Skills/Abilities):

• Bachelor’s degree in a related field

• Minimum: Three years of working within Enterprise Revenue Cycle systems and processes.

• Minimum: Three years of managing revenue cycle software, including configuration, training, and ongoing optimization.

• Strong Experience with Excel and PowerPoint (BI/Data Application is a plus)

• Minimum: Three years of standard and ad hoc reporting. Ability to design and assist in developing non-standard/custom reports as required

• Minimum: Three years of experience in business and project management principles.

• Three years working with Revenue Cycle and Electronic Health Record software and vendors.

• Minimum: Three years working with physicians and physician office staff.

• Mobile Phone Device with Operating System:  Android , Apple, Windows Mobile .

• Knowledge of HIPAA security risk analysis processes and documentation.

• An established track record of leading successful, large-scale projects in a healthcare setting.

• Strong computer skills, including word processing, Excel, Access and project management software & tools.

• Knowledge of provider office workflow processes, healthcare delivery systems and healthcare trends

• Knowledge of the Health Information Technology environment, including legislation, HIT vendors and local environmental characteristics.

• Highly organized with proven project management skills.

• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

• Teaching staff and effectively translating knowledge.

• Effective verbal and written communication and ability to tailor message to the audience.

• Demonstrated ability to lead and facilitate meetings and teams.

• Ability to work effectively by establishing effective work relationships with physicians, office staff including Boards and Committees.

• Ability to use relevant information and individual judgment to develop specific goals and plans to prioritize, organize and accomplish work.

• Ability to motivate and facilitate improvement using change management models and quality improvement techniques and tools.

• Home office that is HIPAA compliant for all remote or telecommuting positions as outlined by the company policies and procedures. 

• Mobile Device for work purposes as defined by the company policies and procedures.  (If applicable).

Salary Range:

83,990.40-119,974.40