Salesforce Consultant

Type: Contract  
Location: Remote in the U.S. with availability aligned with Eastern Standard Time (EST).   
Pay Rate: $100 - $150 per hour
Duration: Early December through January 31st, 2025 (15-20 hours per week).
A contract extension is contingent on funding.  

About the Community Sponsorship Hub    
The Community Sponsorship Hub (CSH) is a dynamic organization dedicated to growing the role of communities in the protection, resettlement, and integration of refugees and other forcibly displaced people. Mobilizing civil society, and the public, private, and philanthropic sectors, and empowering them with resources and access, we shape and coordinate a community sponsorship system that leverages the power of welcoming Americans.    

CSH operates in the United States (New York, Washington, D.C., and remote) as a project that is fiscally sponsored by Rockefeller Philanthropy Advisors. CSH is committed to creating a diverse, equitable, and inclusive workplace. CSH is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, country of origin, genetics, disability, age, or veteran status.    
 
About Private Sponsorship for Refugees   
The Department of State, Bureau of Population, Refugees, and Migration (PRM) launched Welcome Corps, a Private Sponsorship of Refugees (PSR) program in January 2023 as part of the Administration’s efforts to expand community sponsorship in refugee resettlement. Community Sponsorship Hub and its consortium develop and implement the infrastructure to welcome and support thousands of refugees by equipping lawful permanent residents and citizens to welcome newcomers and experience the benefits of resettlement firsthand. The program allows Americans to consistently engage in sponsorship and meaningfully enhance integration outcomes for refugees. The PSR pilot program builds on previous successes in community sponsorship programs to expand resettlement capacity in the United States and diversify welcoming communities, bringing new perspectives, and increasing opportunities to take part in resettlement.   

Contract Overview 
The purpose of this contract is to deliver enhanced capabilities and ongoing, iterative improvement to a range of Welcome Corps business processes, with the goal of increasing refugee arrivals and improving sponsor experience. The Salesforce consultant will work closely with various internal user groups to understand their needs, refine requirements, implement solutions, and iterate rapidly based on feedback. 

Scope of Work

• Gather requirements, implement, and iterate
  • Meet regularly with groups of internal Welcome Corps users.
  • Understand the specific needs of each group.
  • Refine requirements for Salesforce solutions.
  • Develop and implement Salesforce solutions based on gathered requirements.
  • Rapidly iterate on solutions based on user feedback.
  • Document changes and design decisions.
  • Lead trainings and develop materials as needed to assist with change management. 
• Support specific user groups
  • Develop business solutions for various groups, including but limited to:
    • Welcome Corps Application Processing Team: Refine workflows to improve application review processing efficiency and throughput.
    • Customer Support Case Management Team: Build out processes for triaging and responding to customer support inquiries effectively and in a timely manner.
    • Travel and Assurance Team: Automate processes for confirming placement of refugees with sponsors and coordinating refugee travel.
    • Research and Evaluation Team: Improve how survey data is captured within or integrated with Salesforce to support analysis.
    • Private Sponsor Organizations: Improve workflows for partner portal users who support sponsors.
•  Coordinate with other technical staff
  • Work closely with CSH’s CTO and with Salesforce Technical Architect. Regularly review work in progress to ensure proper prioritization.  
  • Stay abreast the Accenture development team’s efforts, and configuration work by other members of the CSH team. Coordinate closely on any work that might overlap.
  • Ensure changes have appropriate signoff before releasing to production.
  • Consider long term impacts of design decisions and advise on architecture. 

Qualifications 

• 5+ years of technical experience with Salesforce
• Strong understanding of Salesforce best practices
• ⁠Strategic thinker with an ability to focus on tactical execution.
• Excellent communication and interpersonal skills with the ability to work with both technical and non-technical stakeholders.