Outreach Manager, Veteran Affairs (Ohio / Illinois)

About the Role

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Outreach team members are the lifeblood of our business; they know our product, partners, and patients better than anyone. In this role, you’ll be joining a team of passionate professionals dedicated to our mission of providing critical mental health resources to the military community.

In this position, you will build relationships with key stakeholders within Veteran Affairs, including healthcare providers, leadership, and community support officers, to ensure that veterans have access to Charlie Health's mental health services. You will educate VA communities about our programs and collaborate closely with military partners to address their unique mental health needs.

This role requires a strong sense of purpose and an ability to communicate the value of our services within the Veteran Affairs ecosystem. While the work can be challenging, every interaction you have will directly impact the well-being of those who serve our country.

In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally.

At Charlie Health, we believe in leading with our “why” and connecting with our purpose every day. Join us to find not only a career but a calling.

Responsibilities

• Develop and operationalize a go-to-market strategy specifically focused on VA Hospitals
• Create, build, and manage relationships with military healthcare providers, mental health officers, and base leadership across priority markets
• Go in the field 4-5 days/week, visiting VA Hospitals to conduct educational meetings, presentations, and outreach activities aimed at raising awareness of Charlie Health’s mental health resources
• Identify needs, address barriers to treatment, and establish partnerships with VA referral sources to increase access to care for veterans
• Design tailored strategies to engage and support VA healthcare systems and community networks
• Deepen Charlie Health’s penetration across existing military partnerships and collaborate on long-term initiatives
• Attend and lead educational events, presentations, and outreach efforts at VA Hospitals, as well as virtual meetings and webinars to maintain engagement
• Synthesize and share feedback from VA partners and stakeholders to inform the company's marketing and product strategies
• Work closely with internal teams, including marketing, product, client success, and legal, to achieve go-to-market goals in the military channel

Requirements

• Must reside in Ohio or Illinois
• Must have a Veteran ID Card
• Must be fluent in English
• Ability to travel to VA Hospitals across the East Coast 
• You have 3-4+ years proven sales experience - owning & overachieving KPIs is a plus
• Ability to build relationships, educate, and collaborate with military personnel and leadership
• Ability to energize, advise & persuade senior corporate personnel
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office/Teams and Salesforce

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target cash compensation for this role will be between $75,000 and $114,000 per year at the commencement of employment. However, pay will be determined on an individualized basis and will be impacted by location and number of years of experience.