Member Value Consultant - Service

The primary focus of this position is to provide virtual and onsite Business Process Consultation services for the business processes supported by NISC’s iVUE Service (Customer Care & Billing) Solution on the utility side.Strong industry and iVUE Service experience is a must, and experience with iVUE Connect Service is a plus. Experience with UBB (Utility Boradband) is also beneficial, though not a requirement.

The position resides in the Member Value team within the Member Success division, and works closely with an enterprise team of Member Value Consultants and the Account Management team. The mission of the position is to enhance the success of Members and other NISC employees through providing expertise and guidance on industry and solution best practices. The team continues to evolve in how NISC can more effectively add value to Members, so a person with strong initiative and an innovative mindset is the right fit for this team. This position is expected to travel onsite to Member locations up to 6 engagements per year.

What you will do as the Member Value Consultant:

• Provide remote and onsite consulting and implementation services to members around product utilization and best practices.
• Analyze internal data to prioritize opportunities effectively and provide a plan.
• Perform research and data analysis on Member’s product use to better deliver more value to underutilized products or best practices.
• Develop and deliver software training to internal and external stakeholders as needed.
• Coordinate and present at related workshops and industry related events as needed.
• Build tools to help support the needs assessment of our Membership and how they utilize NISC’s solutions. 
• Influence and gain Member interest around implementing new product functionality and/or best practices.
• May be asked to record walk through product trainings and recordings with the internal Learning Center.
• General expectation is primary focus is within one to multiple products within one to multiple industries.
• Maintain an in-depth level understanding of product integrations.
• Execute special projects with a moderate to high degree of difficulty with independence as needed or requested. 
• May be asked to help participate in NISC’s Member Information Conference, Advisory Meetings and other related events.
• May be asked to mentor others.
• Proactively engage internal departments and leadership on industry trends related to product road maps and direction.
• May provide strategic input to internal and external senior level leaders around product utilization.
• Serve as onsite champion and change manager for Member product initiatives.
• Moderate level amounts of travel required.
• Other duties assigned.

Knowledge, Skills & Abilities Preferred:

• 8+ years of related experience preferred.
• Experience with Utility Broadband service is helpful to this role, although not a requirement.
• Advanced level knowledge of business-related software applications and services. 
• Advanced level knowledge of the Utility industries 
• Advanced level knowledge of Project Management processes and theory
• Excellent verbal and written communication skills. 
• Advanced presentation and training skills. 
• Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers. 
• Excellent research and problem-solving skills with an excellent attention to detail.  
• Excellent ability to organize and prioritize. 
• Excellent ability to multitask and time manage. 
• Excellent ability to demonstrate professionalism. 
• Excellent ability to demonstrate effective decision making. 
• Excellent ability to set and manage internal and external Member/Customer expectations. 
• Ability to travel as often as necessary to meet the goals and objectives of the position.  
• Advanced level understanding of change management best practices.
• Excellent ability to demonstrate initiative and accountability

NISC’s Shared Values & Competencies: 

• Integrity – We are committed to doing the right thing – always. 
• Relationships – We are committed to building and preserving lasting relationships. 
• Innovation – We promote the spirit of creativity and champion new ideas. 
• Teamwork – We exemplify the cooperative spirit by working together. 
• Empowerment – We believe individuals have the power to make a difference. Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization. 

Education Preferred:

Bachelor’s Degree in a business-related field or equivalent experience.