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Remote Based Inbound Sales Consultant

Remote: 
Full Remote
Contract: 
Freelance
Work from: 
United Kingdom

Offer summary

Qualifications:

Contact center experience required, Confidence in up-selling is essential, Strong communication skills needed, Tech savvy with computers and technology.

Key responsabilities:

  • Handle incoming calls and emails
  • Build relationships and offer services
Yopa Property logo
Yopa Property Proptech: Property + Technology Scaleup https://bit.ly/
51 - 200 Employees
About Yopa Property
Yopa is an award-winning estate agency that provides a full service for a fair fixed fee. We’re backed by some of the biggest names in the property industry, and since our establishment in 2015, we’ve become one of the largest estate agencies in the UK. Our customers get the same end-to-end service they would from a high street agency, with the added benefit of simple, useful technology that helps them see every step of their sale as it happens. Our service includes dedicated local estate agents, evening and weekend opening hours, help with everything from mortgages to conveyancing. Helping customers have a smooth move during a potentially stressful life event is at the centre of everything we do. That’s why we’re looking for passionate people, from estate agents to customer care specialists, programmers to property experts, to help us make the world of estate agency a better place. Working with Yopa Our estate agents have complete control over their own diaries, working when and how they want, making it easy to fit work around family life and other commitments. As an agent you’ll own your business and be in charge of your own postcodes, but you’ll never be alone thanks to support from the Yopa team and regular meetings with other agents in your region. There’s no earning cap either, so your potential for success is unlimited. Our non-agent/office-based roles offer the opportunity for growth and development at every level, whether you work in customer service, property advice, product development, marketing, or in another of our specialist departments. We’re passionate about helping you be the best in your role, from providing ongoing training to running a company-wide reward and recognition programme. We’ve been proud of our positive work culture from day one, and in 2017 Yopa was named one of LinkedIn’s top startup companies to work for. If you’re looking for your next opportunity with a young and ambitious company, we’d love to chat. Get in touch today!
See more Yopa Property offers

Job description

Yopa`s purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities and each other. We are delighted to be expanding our teams during an exciting time of growth. Here at Yopa, our customers get a bespoke, high-end service, with the added benefit of easy to use and market-leading technology that helps them see every step of their sale as it happens. Our service also includes professional and dedicated local estate agents.

Working remotely, you’ll be the first point of contact for Yopa customers across the UK, handling incoming calls and emails, you will create a smooth journey ensuring our customers are move ready.

Building warm relationships using your consultative skills, you`ll be comfortable seeking opportunities to offer our additional services from valuations to mortgage advice when registering customers through the Yopa Hub platform, matching customers with their dream home and delivering a personal service throughout.

This is an ideal role for confident customer care professionals with exposure to up/cross selling.

Preferred Skills and Experience

  • Estate Agency Knowledge (Desirable but Not Essential): An understanding of estate agency is a plus, but we provide all the training you need to excel in this role!
  • Up-selling Proficiency: Confidence in up-selling additional products and services is essential.
  • Exceptional Communication Skills: Excellent verbal and written communication skills.
  • Contact Center Experience: Prior experience in a contact center is essential.
  • Confident Communicator: Ability to engage and build rapport over the phone naturally.
  • Team Player: Ability to work as part of a team, sharing knowledge, resources, and ideas.
  • Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and maintain attention to detail.
  • Tech Savvy: Comfortable using computers and technology. Training in company-specific software/systems will be provided.
  • Weekend Rotation: Ability to work every other Saturday, with a day off during the week in lieu.

Life at Yopa!

  • Dedicated training and development - providing you the opportunity to grow your career and achieve your aspirations.
  • Service discounts - for you your family and friends!
  • Sickness & mental health support - to provide you with peace of mind
  • Refer-a-friend bonus scheme - if you recommend us as a place to work
  • Wellbeing discounts - across food, retail and travel
  • Generous holiday allowance - to switch off and relax
  • Performance bonus' - to increase earning potential based on your achievements.
  • Company socials - to get away from the everyday and celebrate our successes

Good luck!

Required profile

Experience

Industry :
Proptech: Property + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

UpsellingContact Center SoftwareEstate Administration

Other Skills

  • Confident Communicator
Are you interested?

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