CentralReach is the #1 provider of SaaS software solutions for autism care. Trusted by more than 115,000 users, we enable therapy providers, educators, and employers to scale the way they deliver Applied Behavior Analysis therapy with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
The Senior Clinical Content Strategist is a board-certified behavior analyst (BCBA) responsible for developing, managing, and optimizing clinical content for ABA organizations. This senior-level role involves leading content strategy, identifying solutions to improve clinical workflows, and integrating AI technologies ethically and effectively. The ideal candidate will have a strong background in clinical training, project management, and content development, with a keen understanding of BACB requirements and best practices.
Key Accountabilities:
- Support the identification and implementation of content solutions to address inefficiencies and bottlenecks in clinical workflows.
- Develop and execute long-term strategies for clinical innovation and continuous improvement.
- Actively engage customers, clinicians, and clients to gather requirements and feedback, ensuring our content offerings meet their needs.
- Oversee the development of best practice workflows for content use, ensuring consistency and alignment across teams such as Professional Services and Customer Success.
- Utilizes frameworks for integrating clinical expertise into AI decision-making processes
- Collaborate closely with product teams to align content with customer needs, ethical standards, and best practices.
- Develop detailed user personas, content roadmaps, and timelines to guide the creation and delivery of clinical content.
- Establish and maintain content standards and workflows for the ethical and efficient use of AI in content creation.
- Manage a cohesive clinical content inventory, including content scope, alignment, and future directions.
- Collaborate with internal SMEs scope and content strategy for AI-driven content solutions, ensuring they meet clinical and ethical standards.
- Develop content and data associated with AI applications, ensuring all content aligns with ethical standards and clinical best practices.
- Develop and support internal standards for customer-facing AI products and features.
- Contribute strategic integration of AI into clinical content, ensuring innovative and effective use of AI technologies.
Desired Skills and Experience:
- Board Certified Behavior Analyst (BCBA) with extensive experience in clinical training and content development.
- Proven track record in managing clinical content within ABA organizations.
- Strong project management skills, with experience in forecasting and monitoring project scope and timelines.
- Expertise in developing and implementing content strategies that drive clinical innovation and improvement.
- Experience in AI integration and management, with a focus on ethical standards and clinical best practices.
- Excellent communication and collaboration skills, with the ability to engage customers, clinicians, and product teams effectively.
Preferred Qualifications:
- At least 8+ years of experience as a Board-Certified Behavior Analyst (BCBA).
- Advanced degree in Applied Behavior Analysis, Psychology, or a related field.
- Experience in a senior-level clinical content strategy role.
- Knowledge of current AI technologies and their application in clinical settings.
- Strong analytical and problem-solving skills, with the ability to identify and address content inefficiencies.
- Background in clinical informatics or health technology as it applies to behavioral health.
- Experience with healthcare data systems and HIPAA compliance.
CentralReach was developed for Clinicians by Clinicians. The story of CentralReach begins in 2012 when the company’s founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most — working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform.
Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes. Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure.
We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career. We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians and educators produce superior outcomes for children and adults with disabilities.
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