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Technical Support Specialist (software)

extra holidays - extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Full time

Salary:

40 - 43K yearly

Work from:

United States

Offer summary

Qualifications:

Minimum 2 years of technical support experience., Bachelor's or associate's degree preferred., Strong knowledge of Windows OS., Experience with SaaS and Cloud systems..

Key responsabilities:

Provide swift customer support via tickets.
Handle and resolve technical support issues.

CXT Software SME https://cxtsoftware.com/

11 - 50 Employees

See more CXT Software offers

Job description

This is a remote position.

Join us as a Full-Time Technical Support Specialist (software) with a salary range of $40,000 - $43,000 annually. You'll play a pivotal role with non-supervisory responsibilities, directly reporting to the Support Manager.

When CXT Software opened our doors over two decades ago, we were determined to help courier and route delivery companies succeed by designing software that spoke to their unique needs. Since then, we’ve been on the front lines of a rapidly changing world of delivery logistics, and we’ve been enjoying every minute!

As we continue to revolutionize delivery logistics, we’re on the hunt for a stellar Technical Support Specialist (software). Are you ready to dive into action and elevate our tech support game? We need a tech enthusiast who can tackle customer queries with speed and precision. If solving technical puzzles and delivering exceptional support makes you tick, then you're the perfect fit for our team. Join us and be the go-to hero, ensuring our customers enjoy a smooth, trouble-free experience—are you ready to make an impact?

Please note: We can only consider candidates residing in the following states: Arizona, Colorado, Connecticut, Florida, Indiana, Missouri, South Carolina, Texas, and Wisconsin.

WHO YOU ARE

As a Technical Support Specialist (software), you will be the frontline of customer support, providing swift and effective assistance to our users. Your role is crucial in ensuring customer satisfaction and the smooth operation of our software. You will handle support tickets from inception to resolution, collaborate with specialized teams for escalations, and be part of our rotating on-call squad for after-hours support.

HOW YOU’LL CONTRIBUTE

Customer Support: Swiftly answer and respond to support phone calls and tickets, ensuring timely assistance.
Ticket Management: Expertly handle support tickets from inception to resolution, maintaining clarity and efficiency.
Team Collaboration: Be a collaborative force, supporting teammates and helping to untangle customer queries and challenges.
Escalations: Skillfully navigate escalations to specialized teams like Engineering, Enterprise Services, and DevOps when the going gets tough.
Teamwork: Embrace teamwork, joining forces with fellow support specialists for a seamless customer experience.
On-Call Support: Step into the role of an after-hours hero as part of our rotating on-call squad, ready to tackle emergency tech issues.

MUST HAVES

Minimum of two years of experience providing enterprise-level technical support in the last 5 years.
A bachelor's or associate's degree is preferred in computer science or a related field, or an equivalent combination of education and/or experience.
Strong Windows knowledge, including Windows 10/11.
Excellent communication skills – you're a people person and a tech person, all rolled into one!
A knack for troubleshooting like a detective.
An organized, multitasking master.
A strong grasp of SaaS and Cloud software systems – you know your stuff!
A quick learner who’s eager to grow and adapt.

NICE TO HAVES

Previous experience with CXT Software product suite is a huge bonus.
Strong Windows knowledge, including Windows Server 2008-current.
At least two years of experience in the courier/delivery/logistics industry.

WHY YOU’LL BE EXCITED

401(k) with employer contribution
Health, dental, vision, and life insurance offered
Paid Holidays
Cumulative personal time
Referral program
100% remote workplace
Opportunities for company-sponsored and paid training and certifications

Note to Applicants:

The candidate must have a suitable working location at home that is free from distractions and has reliable, high-speed internet connectivity.
CXT Software is an equal opportunity employer.
Must be authorized to work in the U.S.
We cannot sponsor H1B applicants at this time.
No third parties, please.