Supervisor II, Data Architecture & Service Optimization

Job Family:

Cargo Management

Job Title:

Supervisor II, Data Architecture and Service Optimization

Location:

Richmond, VA or Boise ID - This position will follow a hybrid work-from-home/office model with at least three days in the office weekly 

Role Summary:

Responsible for providing direct oversight and leadership for a team of analysts across Chicago, Boise, and Richmond Service Centers. This role will ensure the delivery of high-quality data solutions that support strategic business initiatives, optimize operational efficiencies and enhance customer experience. The Supervisor will play a critical role in supporting the Sr. Manager by conducting first-level performance reviews, mentoring team members, and driving the team's day-to-day operations.

Additional Responsibilities:

Team Leadership & Performance Management

• Oversee daily activities of Data Analysts across multiple service centers (Chicago, Boise, Richmond).

• Conduct first-level performance evaluations, providing feedback and development plans.

• Mentor and coach team members to enhance technical skills, ensure accountability, and foster professional growth.

• Foster a positive and collaborative team environment, ensuring alignment with organizational goals.

Operational Oversight

• Ensure analysts meet deadlines for data reporting, analysis, and dashboard development.

• Monitor and enhance data integrity, accuracy, and reporting processes.

• Provide guidance on best practices for data visualization tools such as Looker, Google Data Studio, and ONE Force.

• Support the team in identifying opportunities for data-driven improvements in cargo management processes.

Collaboration & Communication

• Act as a liaison between Data Analysts and the Sr. Manager, escalating issues as needed.

• Collaborate with cross-functional teams, including BPIT, GCSM, and other stakeholders, to align on data-related projects.

• Translate business requirements into actionable data insights for teams.

Project Support

• Assist in the implementation of new data tools and initiatives.

• Support the Sr. Manager in executing strategic initiatives, including KPI benchmarking and process optimization.

• Lead smaller-scale projects and initiatives within the team, ensuring alignment with larger organizational goals.

Continuous Improvement

• Encourage a culture of continuous improvement by identifying inefficiencies and suggesting solutions.

• Promote the use of the PDCA (Plan-Do-Check-Act) cycle for ongoing process enhancements.

• Stay updated on emerging data technologies and best practices to enhance team capabilities.

Travel Requirements

• 25% Domestic and international travel required

Core Required Skills and Competencies:

• Strong leadership and interpersonal skills, with the ability to inspire and motivate a team.

• Analytical mindset with the ability to interpret complex data and translate it into actionable insights.

• Proficiency in data visualization and analysis tools such as Looker, Google Data Studio, or equivalent.

• Effective verbal and written communication skills, including the ability to present complex information clearly.

• Strong organizational and problem-solving skills with attention to detail.

Function-Specific Required Skills and Competencies:

• Experience with Google Cloud Platform (GCP), Big Query, and programming languages such as SQL, Python, or JavaScript is a plus.

• Knowledge of cargo management processes, customer segmentation, and operations optimization.

Required Minimum Years Experience:

3+ years of experience in data analytics or related fields, with at least 2+ years in a supervisory or leadership role.

Required Minimum Education:

Bachelor’s degree in Business, Data Science, or a related field required