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Customer Support Agent (ZR_17841_JOB)

Remote:

Full Remote

Contract:

Full time

Work from:

Australia

Offer summary

Qualifications:

Excellent verbal communication skills, Strong multitasking abilities, Proficiency in computer systems, Problem-solving mindset.

Key responsabilities:

Greet customers and listen to requests
Schedule service appointments accurately

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See more BruntWork offers

Job description

This is a remote position.

Schedule:

Full-time, Monday - Friday 8:00 AM - 5:00 PM Mesa, AZ Time

Client Time: Mesa, AZ Time

Job Description

As a Customer Support Agent, you will be the friendly voice that greets customers and guides them through the service process. Your ability to multitask and think quickly will ensure every call is handled efficiently, contributing to the company’s success. This role is pivotal in capturing customer needs, scheduling appointments, and providing outstanding support throughout the customer journey.

Responsibilities

Warmly greet customers and actively listen to their service requests
Accurately capture customer information and details of their appliance repair needs
Utilize the dispatch system to seamlessly schedule service appointments based on technician availability
Provide clear communication to customers regarding appointment times and any scheduling updates
Address customer inquiries and concerns with patience, understanding, and a solutions-oriented approach
Collaborate with the team to ensure smooth operations and consistently deliver exceptional customer experiences

Requirements

Excellent verbal communication skills and a friendly, professional demeanor
Strong multitasking abilities to manage multiple customer interactions simultaneously
Proficiency in using computer systems, software applications, and dispatch tools
Problem-solving mindset to address customer concerns effectively and find resolutions
Ability to work independently and as part of a cohesive team
Commitment to providing outstanding customer service and support