Claims Consultant

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.

Position Summary:

The Claims Consultant is considered an expert in managing insurance claims on an individual and portfolio level for our clients. The Claims Consultant must have technical knowledge and experience in insurance claims handling and risk mitigation techniques. The ability to develop relationships and effectively communicate with a diverse range of clients, carriers and colleagues is a key success factor in this role. Strategic vision coupled with tactical execution of risk mitigation plans that drive favorable client Cost of Risk results is also critical to the overall success of this position.

Principal Responsibilities:

• Works with insurance company partners and clients in establishing claims protocols that ensure proper reporting, notification, settlement authorities etc.

• Schedules and conducts claim reviews with clients and insurance company partners ensuring proper claims handling, reserve standards and settlement protocols.

• Act as a claims advocate and liaison for clients interested in mitigating claims costs.

• Regularly reviews individual claims within client portfolios and keeps reserves and records up-to-date and according to industry best practices.

• Develops an understanding of marketing strategies and contributes to business development and renewal opportunities by attending client meetings to explain The Baldwin Group’s approach to claims mitigation and resolution.

• Remains well-informed of industry trends and best practices with regards to claims management, claims/outcomes, legal and regulatory changes, etc.

• Provides summaries of claims reviews, activities, etc. to appropriate Advisors, Director of Risk Mitigation and other colleagues and clients as necessary.

Education, Experience, Skills and Abilities Requirements:

• Excellent written, verbal communication and presentation skills.

• Ability to clearly articulate value, influence others and motivate action.

• Time management skills and the ability to coordinate calendars with multiple stakeholders.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Ability to learn any other appropriate program or software system used by the firm as necessary

• Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture.

• High school diploma required; Bachelor’s degree preferred

• 3 years of claims adjusting or consulting experience preferred

• Certification(s): None required; AIC, ARM, SLCA preferred

• License(s): Adjusters license preferred

• Rapid understanding and adoption of RMIS (Origami)

SPECIAL WORKING CONDITIONS:

• Fast paced multi-tasking environment

IMPORTANT NOTICE:

• This position description is intended to describe the level of work required of the person performing in the role and is not a contract.  The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization.  All requirements may be subject to reasonable accommodations to applicants and colleagues who need them for medical or religious reasons.

EEOC (STATEMENT):

• BRP is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct.

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