Customer Care Specialist

We are currently recruiting Casual positions for our Customer Care Specialist role.

Do Work that Matters 

As a Customer Service Representative within our contact centre, you’ll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:

• Concierge and welcome calls
• Missed payments and early-intervention collections
• Simple customer service enquiries

See Yourself in our Team 

Casual positions are available, with hours spanning across 7 days a week, from Monday to Sunday, 8am to 8pm.

This is a hybrid position giving you the flexibility to work from home and the office.

We’re Interested in hearing from people who 

• Genuinely care about the experience of customers 
• Have excellent communication skills 
• Have the ability to navigate new technology and computer systems 
• Are naturally curious, resilient, empathetic and adaptable
• Have aspirations to grow their career with us 

Hours and training

To be considered for this role you must have the following availability:

• Casual - be available for a minimum of 8 hours per week, split over 2 shifts. You will also have the opportunity to pick up additional shifts throughout the month.
• Available to work from the 357 Collins Street office

If this sounds like you Apply today!