Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.
About Our Opportunity:
As the Care Operations Manager, you will oversee the operational health of our Care business through detailed reporting, strategic project management, and cross-functional collaboration. You will drive key initiatives from strategy to implementation, ensure accountability, and support leadership with data analysis and presentation preparation.
Things You’ll Do Here: - Develop and maintain weekly, monthly, and quarterly reports to monitor and assess the operational performance of the Care business.
- Identify trends, provide insights, and recommend actions based on data analysis.
- Lead the execution of strategic projects, from planning to implementation, ensuring alignment with business objectives.
- Create comprehensive project plans, assign responsibilities, set timelines, and hold team members accountable for deliverables.
- Work closely with teams across the organization to drive and support projects that impact the Care business.
- Foster strong relationships and ensure effective communication to achieve shared goals.
- Assist in the preparation of decks and other presentation materials for leadership, running necessary data analysis to provide accurate and insightful information.
- Identify and implement process improvements to enhance operational efficiency and effectiveness within the Care business.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.
What You’ll Bring to the Team:- Bachelor’s degree in Healthcare Administration or related.
- 7+ years in the Healthcare Management space, or related field.
- Proven experience in operations management, preferably within a healthcare or customer service environment.
- Experience in managing complex projects and working cross-functionally is highly desirable.
- Ability to work independently, anticipate potential issues, and develop effective solutions, while prioritizing tasks critical to the business.
A plus if you have:- MPH, MHA, MBA in the Healthcare Management field.
- Working knowledge of Case Management/Utilization Management practices and procedure.
Where You’ll Work:
This is a fully remote position, and we’ll provide all the necessary equipment! - Work Environment: You’ll need a quiet workspace that is free from distractions.
- Technology: Reliable internet connection—if you can use streaming services, you’re good to go!
- Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software.
- Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.
Why You Will Love Working Here
Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.
Benefits
- Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
- Spending account options: HSA, FSA, and DCFSA
- 401K with company match and immediate vesting
- Flexible working environment
- Generous Paid Time Off to include vacation, sick leave, and paid holidays
- Employee Assistance Program that includes professional counseling, referrals, and additional services
- Paid maternity and paternity leave
- Pet insurance
- Employee discounts on phone plans, car rentals and computers
- Community giveback opportunities, including paid time off for philanthropic endeavors
At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
