Sustaining Software Engineer

WHO ARE WE?

Endotronix is a medical device company that aims to transform the treatment of heart failure, a chronic, progressive condition in which the heart is unable to pump enough blood to support the body.  Our Cordella Heart Failure System (CHFS) includes proactive management tools for best practice care and detection of worsening heart failure.   These easy-to-use tools improve patient quality of life and help to reduce hospital admissions thereby reducing health care costs.  With our recent PMA approval from the FDA and acquisition by Edwards Lifesciences, we are growing our team – it’s a great time to join Endotronix!

WHAT YOU’LL DO

As the Sustaining Software Engineer you will serve as a key member of the Sustaining Engineering team.  The position requires a skilled technical Engineer responsible for diagnosing, troubleshooting, and resolving technical issues, ensuring high levels of customer satisfaction and an individual who is technically adept, proactive, and comfortable working with a variety of systems, software, and troubleshooting methodologies. You will focuses on maintaining and improving existing products by addressing technical issues, implementing updates, and ensuring product stability. The Sustaining Software Engineer is adept at problem-solving, highly detail-oriented, and skilled in working with cross-functional teams to resolve issues and implement long-term product improvements.  This position is suited for a hands-on engineer who is committed to the long-term success of our products and eager to improve product quality and reliability. This is a hybrid role based in Naperville, Illinois.  Your responsibilities will include:

• Product Support: Analyze, diagnose, and resolve issues with existing products, ensuring minimal downtime.
• Troubleshooting: Diagnose complex technical issues by replicating problems, analyzing error logs, and applying effective troubleshooting techniques.
• Root Cause Analysis: Conduct detailed investigations into product issues, identifying root causes and implementing corrective actions.
• Cross-functional Collaboration: Collaborate closely with product management, quality assurance, and customer support teams to provide feedback and recommendations based on field issues and customer input.
• Quality Support: Assist the Quality department in troubleshooting, root cause identification, documentation and closure of field complaints.
• Documentation: Maintain clear, detailed documentation of issue resolution processes and corrective actions.
• Testing and Validation: Validate product fixes and updates through testing, ensuring quality standards are met before deployment.
• Knowledge Base Contribution: Create and update technical documents and FAQs to support self-service for common issues
• Application Administrator: Install, configure and administrate software applications used within the software department.

WHAT YOU BRING TO THE TABLE

• Experience: 3+ years in a sustaining engineering, support engineering, or similar role within a technology environment.
• Proficiency in troubleshooting and diagnosing complex hardware and software issues including network issues, software installations, and system performance problems.
• Proficiency with operating systems (Windows, Linux, macOS)
• Ability to install, configure, and administer business software applications (Mobile Device Management, Cellular technologies).
• Familiarity with SQL, databases, or basic programming languages is a plus
• Experience with testing and validation methodologies.
• Strong analytical, organizational, and communication skills, with a proactive approach to problem-solving. 

EDUCATION

WHO YOU ARE

• Relentlessly focused on data and hypothesis driven decision making to create the best experiences for ETX patients and customers
• Someone with a bias for action and quick iteration as opposed to perfection
• A quick learner, who is able to work independently, multitask, and drive your own projects
• An effective communicator and collaborator who can synthesize insights from multiple stakeholders across business functions to deliver purpose-built insights, models and tools that provide easily interpretable and actionable results
• A team player who can inspire teams to deliver together, embodying the idea that the whole is greater than the sum of the parts
• Passionate about digital healthcare and leveraging Data to deliver innovative solutions at scale 

WHAT WE’RE LIKE

• Willing to have the “direct and honest conversation”. Not afraid to confront the facts (or be confronted) and develop a plan to move forward. 
• Competitive spirit and drive to win. Strong sense of initiative, internal motivation, and an unrelenting focus on results. 
• Openness to feedback and coaching with a strong orientation towards continual learning and improvement. Ability to solicit, accept and provide direct feedback without defensiveness. 
• Capacity to function in a highly complex company with ease and fluidity, while driving and influencing results. 
• Entrepreneurial, flexible, yet results focused. 
• High degree of intellectual curiosity, honesty, and capability. 
• Low ego and humble in spirit in spite of your track record of outstanding performance.  

LIFE AT ENDOTRONIX

• Our shared company values create a foundation of trust and collaboration.  United in a common purpose, we excel at the task at hand to provide best-in-class medical technology and customer service to our patients and clinicians.  And along the way we make sure to have a little fun, continue to grow and celebrate our successes.
• We provide a competitive compensation package, comprehensive benefits including unlimited PTO, and an environment that will help you to thrive and succeed in your career.
• Endotronix is an equal opportunity employer, and we are committed to providing equal employment opportunities to all persons without regard to race, creed, color, religion, national origin, gender, marital status, citizenship status, age, veteran status, or disability.  We are passionately committed to building a diverse organization where all perspectives and cultures are celebrated.