Remote Care Advocate - Contact Center (Spanish Speaking)

Care Advocate – Member Services – Customer Experience

Full-time Remote

AiRCare Health is on a mission.

We are transforming healthcare.

We are empowering individuals to put emotional health first.

We are looking for passionate customer experience Jedi’s to join our team.

Why we need you

We are growing! We need your professional and focused determination to connect the populations we serve to the resources they require. We want you to listen, identify and direct our populations with empathy making you the window into our organization. We want you to bring all your previous experience in a call center, benefits, claims or healthcare environment and leverage it to improve lives and bring hope to the world! We need you to bring your optimism and confidence each and every day to inspire others to live a better life. When you join us, your knowledge and utilization of the world’s largest employee benefit ecosystems will be your domain.   

Who you are

You are passionate. You are open minded. You make a daily difference in the lives of those you touch each and every day.  You are the person people ask for guidance, help and direction. You are an optimist. You remove obstacles. You are hope.

• You are an individual with at least 1-year of outbound customer experience in the following capacity: call center, claims, benefits, fundraising, or healthcare scheduling practices
• You are someone who is passionate about mental health and emotional wellbeing, behavioral health, community outreach, resources, healthcare or active volunteerism
• You are an individual with an obvious sense of urgency and purpose  
• You are someone with demonstrated excellence in providing outstanding customer service over the phone and via email
• You are motivated to help others. Aligned to our organizational mission and vision
• You are excited about being the first point of contact and connecting individuals with the support they need to thrive
• You have excellent interpersonal skills (communication and listening), especially over the phone, and a willingness to receive feedback 
• You are focused and determined, optimistic and creative
• You are a college graduate or have an Associate’s degree in a customer related field
• You are fluent in Spanish
• You are interested in working remotely and reside in AR, AZ, CO, DE, FL, GA, IL, KY, MA, MD, MN, NC, NE, NH, NV, OH, SC, TN, TX, VA, WA, or WI.     
  

 What you’ll do

• Proactively reach out to individuals via phone to offer help and support according to program requirements.
• Work closely with a collaborative team of people who want to change the world
• Be a key contributor to improving the lives of millions of people by connecting them with the support they need to thrive 

This role is a great fit if you are…

• Passionate about improving lives and believe in the greater good
• Tenacious: you persist and bring creative solutions to tough challenges
• Someone who thrives in a high call volume environment. We move quickly to evolve tools and protocols based on data. You’ll thrive if you are comfortable with ambiguity and change.
• Adept at learning to use various tech tools, seeing them as a way to make your work easier, and enhance your impact
• Accountable and collaborative. Working remotely, you will be expected to work independently, proactively take ownership of key tasks, and keep in regular communication with your team
• Not afraid to facilitate and navigate tough or emotional conversations 
• Able to build relationships and trust through conversations.
• Thorough: you’re detail-oriented and committed to getting the job done
• A time management guru: you efficiently move through a to-­do list and effectively prioritize and triage competing demands
• Metric-driven towards the goal of successfully connecting the maximum number individuals to help 
• Growth-oriented: you thrive on constructive feedback, which you view as an opportunity to polish skills
• Open-minded, non-judgmental, compassionate, flexible, and have good humor

Note that remote employees must comply with our Remote Work and Private Workspace Policy. Specifically, the following key requirements:

• Must have a wired internet connection and appropriate network quality and internet speed to perform the job remotely. 
• A separate room with a door (or private space if you live alone)
• Use of company authorized laptop
• Use of company provided headset, mouse, and keyboard   

Who we are

We are a next-generation behavioral healthcare company. We use cutting-edge technology to identify and connect people with the resources they need to live the lives they deserve. We are disrupting the current healthcare delivery model and are committed to transforming the lives of millions.   

What we offer

• The opportunity to be a part of a team of some of the smartest, most enthusiastic and dedicated people you’ll ever meet. Individuals who listen well, learn from their mistakes and generously pull together to help each other out 
• An innovative care experience, driven by technology but focused on human connection. We’ll provide you with all the tools you need via our leading technology platform, that’s proven to achieve meaningful and measurable outcomes
• Full-time employee position, not a contractor.  We’re happy to offer you a generous benefits package, that includes: medical, dental, STD, LTD and life insurance, PTO/sick leave/holiday pay, 401K.

PLEASE NOTE: To ensure you don't miss important communications from us regarding your application status and/or next steps, please be sure to add the follow email address to your approved contacts list: notifications@app.bamboohr.com. You should receive an email confirming your application was received once you submit. If you don't receive an auto confirmation email, please check you spam/promotions inbox! 

AiRCare is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: AiRCare is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at AiRCare are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. AiRCare will not tolerate discrimination or harassment based on any of these characteristics.

All applicants are required to be able to perform the essential functions of the position, with or without reasonable accommodations.

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