Senior Director, Organizational Effectiveness & Change Management

Job Description:

About the Role: 

We are seeking a highly experienced and strategic-minded individual to join our team as the Senior Director of Organizational Effectiveness. In this role, you will be responsible for driving organizational effectiveness and design initiatives to ensure that Cityblock operates efficiently and effectively in support of our mission and goals. Reporting to the Senior Vice President of People Business Partners & Organizational Effectiveness, you will lead the design, implementation, and evaluation of organizational structures, processes, and systems to optimize performance and drive continuous improvement.

Responsibilities:

• Partner with leadership and HR Partners to assess, scope, develop, and deploy organizational effectiveness solutions to enhance organizational performance, including organizational design and alignment, change management, and continuous process improvement

• Lead the design and implementation of strategies to improve organizational structures, processes, and systems to support business objectives, drive efficiency, and support the future workforce

• Lead change management and communication efforts to ensure successful implementation of people related initiatives. Conduct change impact assessments and analyses to identify key initiatives' needs, risks, and opportunities

• Develop plans and implementation strategies to address upcoming changes in people, processes, and technology

• Support HR programs and projects by creating and delivering clear, consistent messages and materials that communicate the vision, benefits, and expectations

• Monitor and measure the effectiveness and outcomes of initiatives and provide feedback and recommendations for improvement

• Build and maintain solid relationships with leaders and team members and act as a trusted advisor and change champion

• Establish key performance indicators and metrics to assess organizational health and the impact of organizational effectiveness initiatives

• Stay informed of industry trends and best practices in organizational effectiveness and design to drive innovation and continuous improvement

• Support ad hoc projects and initiatives as needed

Requirements: 

• 10+ years of experience in organizational effectiveness, organizational design, or related field, preferably in the healthcare industry, in a fast-paced environment

• Bachelor's degree required. Preference for Master's degree in Organizational Development

• PROSCI certification, or similar change management certification, required

• Strong strategy development, organizational design and operating model optimization skills

• Experience in developing effective and scalable solutions 

• Ability to handle responsibilities independently, while exercising good judgment in problem solving and keeping team members adequately informed

• Demonstrated analytical capabilities, a process improvement mentality and ability to influence others with data-driven recommendations

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: 

$155,000 to $180,000

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine.  Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock.  Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption.  Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements.  The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.