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Client Services Representative

extra holidays - fully flexible

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Costa Rica

Offer summary

Qualifications:

2+ years of customer support experience, Experience in the automotive industry, High School degree, Advanced English Language skills.

Key responsabilities:

Make outbound calls and emails to clients
Resolve billing problems and provide product support

Experian Information Technology & Services XLarge http://www.experianplc.com/

10001 Employees

HQ: Costa Mesa

See more Experian offers

Job description

Company Description

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within the customer credit lifecycle. Fueled by the best data and technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

Job Description

Experian Automotive is searching for an onboarding team member who will report to our Client Services Manager Senior. You will be an important contributor to our client services and sales team.

Main responsabilities:

May make outbound phone calls and email to existing or potential customers.

Diagnose, resolve billing problems for different products.

You will be a high-performing resource for the Onboarding Team, providing support to Automotive sales representatives and customers, responding to requests for verification and validations, information, products, and services.

You will address verification requests and service needs, and setting up accounts promptly involving the appropriate internal departments and staff to ensure requirements are met and perform validation on multiple data instances.

You will provide the highest possible level of service, using your deep competencies in multiple product and operational areas.

Qualifications

We are looking for a client-focused person and high-level experience interpreting and responding to customer questions and requests. Creativity, initiative are a must, in addition to the following:

Advanced English Language skills, both verbal and written.
2+ years of customer support and automotive industry experience
High School degree.
Salesforce.com proficiency
PC, Microsoft Office, and internet knowledge
Advanced problem solving, analytical, and customer service skills
Strong organizational skills with the ability to work independently and attention to details.
Ability to work in a fast-paced environment with fluctuating priorities and tight deadlines
Work with diverse group of internal / external organizational members
Must be able to clear our pre-employment screening.
Desirable experience on related position, performing vetting and research.

Additional Information

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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