Operation Manager - Containerization ( REF3241H)

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

• ​​​​​Responsible for people, operations, budgets, project delivery and strategy.
• Plan and supervise the operating of the given type of services, while maintaining respective service levels, deadlines, and budgetary limitations.
• Coordinate the service delivery activities, monitor the work in progress, and handle emerging problems and conflicts.
• Work in close collaboration with lead service management involved and other connected units, on developing and optimizing processes on priorities.
• Participate in projects, development of new services or on demands.
• Ensure, that changes are implemented, and incidents and problems are handled within the undertaken deadlines and at the contracted service levels.

• Excellent command of English; knowledge of German is an advantage.
• Minimum of 3 years’ experience in service delivery or team coordination.
• Experience in process management or application administration.
• Familiarity with operations and technology (experience with Kubernetes or containerized technologies is a plus).
• Strong knowledge of IT Service Management and agile methodologies.
• Experience working in a matrix organizational structure.
• Strong interpersonal and communication skills.
• Analytical mindset with excellent problem-solving abilities.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.