Senior Technical Product Manager - Operations & Enterprise Experience (Boston/EST timezone preferred)

General Description 

Obesity impacts more than 40% of the US adult population today and will impact more than 50% by 2030. While historically only ~1% of patients received appropriate medical treatment for their disease,  the field of Obesity Medicine is entering a period of rapid growth. 

Form Health is on a mission to provide compassionate, accessible, evidence-based obesity (and weight mgmt) clinical care, ending the biology vs willpower debate. Form’s accessible virtual clinic ensures evidence-based care - including GLP-1s - are available and leveraged appropriately to deliver long-term outcomes at manageable costs for patients and their financial supporters (employers, healthcare plans, etc).

Form patients work 1:1 with an obesity medicine Doctor and Registered Dietitian to achieve their weight loss and health goals. The Form Care Team creates a personalized plan that addresses lifestyle change and includes a prescription for FDA-approved medication, if appropriate. All care is provided virtually, making it accessible to everyone. Patients use the Form app to meet with their Care Team for frequent video visits, message their Team between visits, track weight, and engage in educational resources. Form is covered by most major insurance plans, including Medicare.

We are looking for a passionate, hard-working, and empathetic technical person to drive the roadmap and build a digital experience for our internal operators, including enrollment & billing specialists, schedulers, patient coordinators, who enable Form to serve new enterprise clients, setup new patients in our systems, and manage the related payments, while scaling 10x the size of our operation year over year. This person will partner with design, engineering, and cross-functional stakeholders to assess user needs, prioritize them, define solutions, and iteratively work towards them. You’ll be joining a talented, experienced team and be a part of building something special from the ground up. 

What you will do

• Deeply understand Form operational processes to onboard and serve new enterprise clients and patients, to support clinical and business needs: identify and prioritize jobs-to-be done leveraging research and user feedback
• Deliver prioritized work timely in partnership with engineering, design, operations, clinical, and other teams
  • Partner with cross functional leads to define solutions and delivery timelines iteratively, as well as  influence other teams’ roadmaps 
  • Translate business and user needs into clear product requirements including  user stories, use cases, and functional specifications
  • Lead sprint planning, daily stand-ups, backlog grooming, and retrospective meetings to keep the team aligned and ensure timely delivery
• Define the operations and enterprise experience product vision, strategy, and roadmap in alignment with the company's goals, define and measure success via KPIs, and iterate to drive continuous improvement
• Act as a product advocate, champion, and liaison between different stakeholders, clearly communicating across the organization, leading product demos, training sessions, and presentations to various audiences, including support and sales teams.

About you

• 5+ years of building enterprise experiences with complex workflows by measuring progress and iterating
• Ability to dive into technical problems (e.g APIs, workflows across homegrown and 3rd party software) and clearly communicate cross functionally, in a remote first environment
• Experience:
  • Evaluating and using 3rd party vendors, coordination across multiple systems
  • Driving vision and results - you’ve created and rallied support around strategies that shaped the direction of your products and delivered on that vision iteratively
• Self-driven to learn new things and adapt in a rapidly growing startup
• Excited to make compassionate, evidence-based healthcare accessible
• Strongly preferred:
  • Understanding of healthcare/care delivery/health insurance, and specifically experience with eligibility, scheduling, billing, and Saas platforms such as Elation and Candid
  • Boston, MA based OR open to maximize overlap with EST hours

More about Form Health benefits

• Competitive salary and equity in a high growth start-up
• Comprehensive health benefits (medical, dental, vision) 
• 401k
• Flexible work schedules and paid time off
• Paid parental leave

Compensation

Our cash compensation amount for this role is targeted at  $140,000 - $185,000 a year per year for all US-based remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Form Health’s commitment to building a diverse, equitable, and inclusive work environment:

Form Health is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.