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Customer Service Representative (CSR) – Medicare Appeals

unlimited holidays - extra parental leave

Remote:

Hybrid

Contract:

Fixed term

Experience:

Senior (5-10 years)

Work from:

Harrisburg (US)

Offer summary

Qualifications:

2+ years of customer service experience, Strong communication skills, Attention to detail, High school diploma or equivalent.

Key responsabilities:

Answer calls and assist customers
Explain appeal processes and provide updates

Metasys Technologies SME http://www.metasysinc.com/

201 - 500 Employees

See more Metasys Technologies offers

Job description

Customer Service Representative (CSR) – Medicare Appeals
Harrisburg, PA (onsite)

Join the team as a Customer Service Representative handling Medicare appeals. You’ll assist customers by answering questions, guiding them through the appeals process, and ensuring they receive top-notch service.

Key Responsibilities:

Answer calls and assist customers with Medicare appeal inquiries.
Explain appeal processes and provide updates on case status.
Document customer interactions and keep records accurate and up to date.
Collaborate with team members to resolve complex issues.

Requirements:

2+ years of customer service experience, ideally in healthcare or insurance.
Strong communication skills and attention to detail.
Previous experience in medical customer service is a plus.
High school diploma or equivalent.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.