Fraud Manager – Home Insurance Claims

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Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

Job Title: Fraud Manager – Insurance Division – Home Insurance Claims

Salary: £38,295 - £42,550
Location: Halifax
Hours: Full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office - Halifax Collinson’s Office.   We also have team members in our Newport, South Wales office, so visits throughout the year will be required.

About this opportunity

Here at Lloyds Banking Group Insurance, we are committed to providing exceptional home insurance solutions to our customers, being there when they need us most! 
 

We are looking for a dynamic and experienced Fraud Manager to join our team. 
 

Fraud is a growing problem, making up 40% of all crime in the UK, with Insurance Fraud in particular on the rise.  We have a continued focus on fraud detection and investigation, as well as emerging trends such as AI, to protect our customers and our business.
 

Are you experienced in and passionate about detecting, investigating and preventing Fraud?  Do you have Insurance and/or financial services experience?  Are you a great coach, and passionate about developing others to be great investigators?

As a Fraud Manager you will lead a team of fraud investigators within Home Insurance claims and collaborate across the department and the wider business to emphasise the importance of fraud management.  You will collaborate with 3rd party suppliers and also work with and advise Senior Leadership to shape our future fraud response.
 

With around 600 proud and passionate colleagues based across the UK, managing claims spend of £250-300 million each year and Fraud savings of £9-10 million – this is an exciting team to join and a growing business.

About Us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need
As a Fraud Manager you’ll lead, manage and develop the performance of a team of Fraud Investigators, to deliver for our customers and our business.  You’ll inspire, engage and lead your team to be expert Fraud Investigators and be the teams point of escalation.

• You’ll have a strong background within Fraud and investigative techniques, able to lead by example and inspire team excellence in Fraud

• Coaching excellence - to ensure quality of customer service is maintained and your teams capability grows, by reviewing and coaching the teams work

• Data literate – to ensure progression of claims within your team and identified Fraud savings and opportunities

• Support your teams Health and Wellbeing through effective application of the groups policies

• Keep our business safe through the effective management of risk within Risk Management policies, processes and procedures

 
And any experience of these would be really useful

• General Insurance experience and/or knowledge of claims processing.  Professional qualifications advantageous

• Fraud experience within Financial services, or the wider industry.  Professional qualifications advantageous

• The ability to build effective teams - to lead teams to achieve a common goal

• The ability, capacity and desire to make considered and effective decisions, come to sensible conclusions, perceive and distinguish relationships, understand situations and form objective opinions

About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. 

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. 

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? 
Join our journey
 

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.