Customer Support - Pre & Post Sales

Customer Support - Pre & Post Sales
Jackson, MS(onsite)
01/01/2025 - 12/31/2025

Overview: As a Customer Support – Pre & Post Sales contractor, you’ll be part of a team of professionals dedicated to keeping our customers connected.
Key Roles and Responsibilities:
• Work under direct supervision of an client manager.
• Accept tasks from a SalesForce Support Request queue.
• Interact directly with customers in a pre and post sales capacity.
• Use various systems and tools to extract, analyze and customize data for stewardship reports that include provisioning, maintenance and billing items.
• Partner with internal and external organizations to ensure customer specific issues are addressed in a timely manner.
• Bring resolution to issues, engaging other depts. as necessary and being champion for status reports back to the customer.
• Maintain a positive customer relationship.
• Support implementation of customer projects
• Assures successful implementation of service agreements and provide reports/tools to measure performance based on those agreements.
• Ensure billing matches contracts, rate tables, pricing schedules, and promos
• Confirm provisioning information, resolves billing errors;
• Conduct first bill review with customer
• Research existing contracts and terms and complete contract renewals
• Prepare and deliver pricing

Expertise with the following tools and process is required:
• Salesforce
• Viewing client contracts in DocViewer and Salesforce
• Analyzing the Customer Service Record (CSR)
• Legacy S&B and Legacy T billing systems including Enterprise Bill Viewer (EBV), Universal Biller Account Manager (UBAM), ACIS, BOCRIS, BOSS, CABS, BOCABS, and UB
• Legacy T Disconnects
• Legacy S & B Disconnects
• Filing ETF Waivers & Termination Calculations
• Reduced Data Set (RDS) Process
• Sales Express
• ROME
• MyPrice
• Pricer-D
• Igloo
• ASAP
• Address Validation & Service Qualification (AVSQ) Tool
• MyTracker Tool

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.