Resource Innovations is seeking an Energy Efficiency Market Engagement Manager to join our growing team in Chicago. In this role, you will lead a team of Outreach Leads who engage directly with utility customers, helping them access energy efficiency upgrades and incentive programs to maximize their participation in utility offerings. This position also involves managing municipal account relationships and coordinating strategy with the utility's external affairs team, making government affairs knowledge a plus.
About Us:
Resource Innovations (RI) is an energy transformation firm focused on impact. Building on our expertise in energy efficiency, we continually expand our clean energy solutions to guide utilities through complex challenges such as load flexibility, electrification, and carbon reduction. We are proud to be a women-led company committed to powering positive change in the energy industry.
Diversity & Inclusion Statement:
Resource Innovations is an equal opportunity employer. We are committed to fostering a diverse and inclusive environment and encourage candidates of all backgrounds and experiences to apply. Reasonable accommodations are available for candidates with disabilities throughout the application process.
Duties and Responsibilities
- Provide management and leadership to a team of five to seven Energy Advisors, including tracking program and sales goals, KPIs, and budgets.
- Provide support to Utility External Affairs and Large Customer management teams
- Manage day-to-day activities, team goals, outreach strategy and objectives while supporting the outreach role for Municipal customers.
- Oversees and reports on program operation activities, such as project verification activities, customer satisfaction, client and stakeholder documentation requirements
- Serves as a Software Super User, understanding system functionalities, training staff on program operations software, and assisting with problem-solving with the development team.
- Conducts outreach, educates, and assists Municipal customers so they may effectively participate in utility energy efficiency programs by identifying and strategizing energy efficiency strategies.
- Develops and executes outreach strategies to recruit new and retain current customers.
- Helps customers identify qualifying projects and associated incentives and supports customer incentive application completion, submission, and follow-up.
- Responds to program inquiries.
- Trains and supports customers to use new software programs, if needed.
- Represents utility energy efficiency Program at community events, industry trade shows, conference presentations, and webinars
- Collaborates with the marketing department to develop and implement targeted outreach messaging and advertising
- Other duties as assigned.
Requirements
- 4-7 years of related management experience, preferably with customer service/sales, energy efficiency, and/or government affairs.
- Strong stakeholder engagement abilities, including developing and maintaining relationships with government officials, industry groups, and associated economic development organizations (chambers, rotary clubs, etc.).
- Capacity to develop and implement comprehensive stakeholder engagement strategies.
- Strong history of organizational and project management skills.
- Strong knowledge of energy efficiency technologies and practices with the ability to explain technical concepts to non-technical audiences.
- Proven track record in managing teams and complex programs.
- Able to learn new tools and technologies quickly and use them proficiently (e.g., Microsoft Suite, SharePoint, and Salesforce).
- Confidence with the ability to quickly build trusting relationships and sell concepts at all levels of an organization.
- Demonstrated ability to manage multiple time-sensitive tasks simultaneously, be a customer-focused problem solver, and maintain accuracy in a fast-paced environment.
- Excellent written and oral communication and interpersonal skills.
- Have a valid U.S. driver’s license and a personal vehicle to visit customer sites.
- Must be able to travel locally, up to approximately 20% of the time (mainly day travel).
Benefits
Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.
About Resource Innovations
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.
