What You Will Do:
We are seeking an ITSM Process Engineer with expertise in IRM for a short-term, high-impact implementation project. This role will focus on optimizing and embedding IT service management processes with a robust risk management approach.
Key Responsibilities:
• Lead the short-term implementation and integration of ITSM and IRM processes to meet business needs.
• Analyze current IT service and risk management frameworks, identifying and executing improvements.
• Collaborate closely with stakeholders to ensure successful design, testing, and rollout of updated processes.
• Configure ITSM tools to align with newly defined processes and automate key workflows.
• Support training and knowledge transfer sessions to ensure a smooth handover post-implementation.
• Create and update process documentation, ensuring alignment with compliance standards.
• Provide expert guidance to align IT services with organizational risk management policies.
• Assist in addressing challenges and mitigating potential risks during the implementation phase.
Role Summary:
As an ITSM Process Engineer focusing on a short-term implementation, you will bring your expertise in IT service and risk management to execute a targeted 10-15 week project, with the potential for extension. You will drive improvements and integration, ensuring processes are not only efficient but also compliant and sustainable.
Qualifications:
• 8+ years of experience in IT service and risk management implementations.
• Strong knowledge of ITSM frameworks (e.g., ITIL) and IRM best practices.
• Proven experience in short-term project execution and process optimization.
• Exceptional problem-solving skills and the ability to work under tight timelines.
• Proficiency in relevant tools like JIRA, Confluence, and MS Office Suite.
• Effective communication and training skills for guiding stakeholders through process changes.
• Ability to independently lead cross-functional projects and manage international team interactions.
• Background in life sciences compliance and regulatory standards is an advantage.
Who you will be working for:
Atlas is a global strategic consulting firm focused on the life sciences industry. Our services include Management Consulting, Managed Services, and Agile Services. Global pharmaceutical companies and emerging players in the Life Sciences depend on over four hundred Atlas consultants to ensure they have the capabilities that will give them the ability to succeed.
Why join the Atlas A-team of Consultants:
- Opportunity - Atlas has deep life sciences industry roots and a reputation with our clients for having superior quality consultants.
- Meaningful Work - You will be part of the solution to help clients accomplish their patient-first missions.
- Culture - We are proactive, highly accountable, and high touch.
- Solid - We have been delivering exceptional consulting talent for over 23 years.
- Depth & Breadth of Collaborative Client Relationships – They depend on us to design strategic teams which can produce and drive outcomes.
- We are experts at Project Management, Portfolio Operations, Agile Services, Change Management, and Talent/Organizational Design.
Benefits:
- Opportunity for a consulting career – average tenure of our consultants is over 2.5 years with many here for over 7.
- A-team of support behind you – We are all about making you successful.
- Mutual trust – We build mutual trust and encourage respect and cooperation among team members.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. We value diversity and inclusion in our workplace and are committed to creating an environment where everyone has an equal opportunity to succeed.
