Clinical Application Specialist I

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Sothern California and will SoCal and Las Vegas territory.

What’s the role?

As a Clinical Applications Specialist, you get to work with an astonishing team that plays a vital role to train technicians and/or doctors on instrument operation of Zeiss instruments.

The Clinical Applications Specialist (CAS), within infrequent supervision, must be able to assemble Carl Zeiss instruments, attach their peripheral devices, perform basic equipment troubleshooting, train technicians and/or doctors on instrument operation, and communicate basic equipment maintenance procedures in a professional manner. Work in collaboration with the Account
managers to assist in identifying opportunities and driving revenue for the Region.

Sound Interesting? Here’s what you’ll do:

• Manage on-site trainings as well as virtual within a given territory by independently contacting customers, scheduling appointments, making travel arrangements, and addressing customer inquiries.
• Communicate regularly with CAS in adjacent territories to coordinate on-site trainings of “border” customers.
• Possess knowledge of the diagnostic ophthalmic industry.
• Serve as the customer’s liaison to Carl Zeiss liaison on administrative and technical/clinical issues. Request assistance as needed.
• Converse regularly with Regional Sales Managers & Field Service Engineers regarding customer satisfaction or training issues. Begin development of a working relationship with both groups that enhances customer care.
• Begin process of learning to identify & communicate sales leads and create opportunities in NexGen as well with the Account Manager.
• Prepare and submit applicable documentation in a complete, accurate & timely manner as directed. This includes but is not limited to expense reports, & Product Training Checklists.
• Maintain & continually update knowledge on all appropriate Carl Zeiss products.
• Adhere to “CAS Responsibility” document.
• Other duties may include but are not limited to setup and instruction on Carl Zeiss equipment at Convention and/or Seminars.
• Maintain currency of and adhere to applicable GMP and ISO 9001 processes and procedures. Abide by state and federal employment law.
• Proficient in NexGen with opportunity creation and navigation within opportunities and account management activities
• Task creation
• Activities creation

Additional Responsibilities:
Quarterly Learning Institution Engagement: CAS would engage with the Institution’s Clinic Supervisor to provide value add support: Demo/Evaluation of New Products, Continuing Diagnostic Education for technicians, feature refresher overview for Providers. This would enhance the institution’s experience with ZEISS and lead to increased new equipment evaluations. Requires 1 Full Day per/quarter at a learning institution within the CAS’s coverage area.
Field Sales Demo/Evaluation Support: CIRRUS/IOLMASTER 700/CLARUS – Based on need and CAS schedule, CAS should provide Field Sales Demo Evaluation Support for (3) Field Sales Opportunities per/mo. The CAS will identify these opportunities individually or based on collaboration with Account Managers.

Do you qualify?

•At least three to five (3-5) years of experience in an ophthalmology clinic setting or in the diagnostic ophthalmology industry or comparable experience.
•Knowledge of visual fields, lensometry, refractometry, and Biometry and/or fundus photography. Knowledge of laser scanning technology is helpful but not mandatory.
•Good communications skills (written & verbal) and the ability to work with customers in challenging situations is required.
•Ability to follow standard practices & procedures in analyzing data or situations from which answers can readily be obtained.
•Basic skills in computers & accompanying software. (Microsoft Office—Word, Excel)
•Ability to travel overnight and work occasional weekends.
•Well organized and capable of working independently with minimal supervision.
•Requires valid driver’s license.

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay

• The list goes on!

The hourly pay range for this position is $35.00 - $43.00.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is eligible for a Performance Bonus. 

ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).