Product Development SME

Overview:

SUMMARY

Arcticom LLC a subsidiary of Bering Straits Native Corporation is currently seeking a qualified Product Development SME for USDA DISC in Kansas City, MO. The ideal candidate will support the Service Management Office as it manages the portfolio suite of technology services, and accompanying business processes that enable the United States Department of Agriculture (USDA) to achieve its mission area business goals and objectives, leveraging its investments and delivering government services in an efficient manner.

This position is 100% remote

ESSENTIAL DUTIES & RESPONSIBILITIES

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned.

• Identify and manage new service offerings via ITIL Service Lifecycle best practices.
• Strategic planning: analyze and evaluate internal business plans. Prepare business cases to include financial forecasting, market analysis, competitive intelligence analysis, and feasibility analysis and Go-To-Market Strategy.
• Service Portfolio Management: perform/analyze operational strategy for Vendor Management / Resource Planning / Capacity Planning across multiple services
• Collaborate with internal technical subject matter experts, customers, and senior managers to develop plan to integrate support of new products into standard operating procedures. 
• Maintain high level of product category knowledge through staying current with published information regarding IT technology trends.
• Evaluate the needs of service owners and account managers and initiate strategies that meet targeted customer requirements.

QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required (Minimum Necessary)

• Ability to use knowledge of existing products, new developments and market needs to formulate strategic and creative marketing plans.
• Ability to develop firm understanding of product financials to advise service owners regarding corrections that may be needed.
• Ability to use and understand technical IT language to interact with internal and external customers.
• Ability to translate technical language and discuss it in business terms.
• Ability to use Microsoft Power BI software to pull data from disparate sources within the data center enterprise and produce reports and dashboards to be consumed by internal service owners and managers to monitor and manage the performance of products and services.
• Financial Acumen, the ability to prepare business cases and calculate Return on Investment and Net Present Value
• Identify and implement continual process improvement
• Minimum 10 years’ experience with Bachelor’s Degree with four years’ experience performing job specific tasks
• Must be a US Citizen
• The ability to obtain a Public Trust Clearance

Knowledge, Skills, Abilities, and Other Characteristics

• Microsoft Office Suite: Outlook, Teams, Excel, PowerPoint, SharePoint.
• ITIL framework
• Scaled Agile Framework (SAFe)
• Power-BI and/or Tableau.

Preferred

• Current USDA Public Trust clearance
• Master’s Degree in relevant field

NECESSARY PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.

COVID VACCINATION REQUIREMENTS

• This position is subject to federal or company requirements regarding COVID-19 vaccination or regular testing. Details to be provided by the hiring manager.  Employees are expected to comply with all current and future federal and company requirements.

DOT COVERED/SAFETY-SENSITIVE ROLE REQUIREMENTS

• This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions.

WORK ENVIRONMENT

Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. 

Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required.

SUPERVISORY RESPONSIBILITIES

• No supervisory responsibilities.

ADDITIONAL QUALIFYING FACTORS

As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain the appropriate clearance levels required and be able to obtain access to military installations.

Shareholder Preference.  BSNC gives hiring, promotion, training and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender, or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

We participate in the E-Verify Employment Verification Program. We are a drug free workplace.