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Sr. Solutions Engineer

extra holidays

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

5+ years relevant experience, Excellent customer presentation skills, Knowledge of programming languages (C#, Java), None.

Key responsabilities:

Partner with Sales Team to win deals
Educate customers on product offerings

Mitek Systems Information Technology & Services SME https://www.miteksystems.com/

201 - 500 Employees

See more Mitek Systems offers

Job description

As a member of our Support and Professional Services Engineering team, you’ll be responsible for partnering up with the Sales Team to win deals and acquire new customers. Along this exciting journey you’ll be involved early in the process, forming relationships with key stakeholders and decision makers to understand their motivations for Check Processing Applications (Mitek Check Intelligence, Mobile Deposit, Check Fraud Defender, MiControl) and pain points in their current process. Educating, positioning, and creative solution selling on how Mitek will solve their pain will be your task at hand. As you conclude the evaluation and secure the technical win, you’ll work with others in the Go-To-Market Team to prepare the customer for onboarding. Along with Pre-sales efforts you will support customers and provide Professional Services to them. We are a global organization working mainly in the North and Latin American headquarters for our sales, marketing and technical support and maintenance teams. Our products are released for more than 40 different locales, including the USA, Canada, Mexico, Colombia, Ecuador, Chile, Brazil, Honduras, Argentina, Uruguay, Guatemala, Paraguay.

What You’ll Do (Essential Responsibilities)

Become an expert with Mitek’s product suite at a precise technical level

Educate customers on Mitek product offerings, integration techniques, and best practices

Confidently deliver effective presentations and demos tailored to a solution-based selling strategy

Contribute and coordinate RFIs and RFPs with quality responses

Lead discussions related to technical requirements, potential use cases, and success criteria

Understand the customer’s pain points to effectively apply solution selling

Ensure that product evaluations (POCs) and pilots will have a high chance of success

Collaborate with internal/external teams to develop robust system solutions

Accurately scope out and communicate the project requirements and implementation efforts to the customer and to others on the Go-To-Market Team

Support and assist customer with hands-on end-to-end troubleshooting when issues arise

Capture and provide valuable customer feedback for product improvementsParticipate in internal technical testing of new products to assist the Product Team with feedback about performance

Commnucate with Development team to laverage the knowledge of the models (algorithms, neural networks, ML) to provide support for Model Risk Management

Who You Are (Soft Skills, Attributes)

Self-starter with an entrepreneurial, strategic open mindset

Thrives in a fast-paced team-focused culture and adapts to a changing environment

Remains highly organized in a fast-paced dynamic environment

Logical and creative in problem-solving

Decisive mindset with ability to thoroughly analyze a customer's portfolio and business use case and decide if they will be successful with our product, and a right fit for our partnership

Excellent interpersonal and relationship management skills

Excellent project management skills – demonstrated planning, organization, and facilitation, paired with a strong attention to detail and schedule awareness; skilled at prioritization and multitasking

Strong communicator, in written, oral, and in-person formats, with the ability to share and communicate ideas to people at various levels within customer organizations in a clear and concise manner

Able to write in explanatory and procedural styles for multiple audiences

Ability to manage and influence others (both within and outside your own direct work-group)

Ability to summarize complex issues simply and effectively

What You Need (Education/Licenses/Certifications, Experience, Knowledge, Technical Skills and Abilities)

At least 5+ years of relevant experience in similar role,solutions engineer

Excellent customer presentation skills, able to adapt to executive, business and technical audiences

Ability to work as a team player and work well with others

Working knowledge of programming languages (C#, Java)

What Would be Nice (Preferred Skills & Experience)

Experience with technical selling in the financial services domain

Experience with the domain of risk and fraud management in Financial Industry

Knowledge of Linux operating systems and distributions