Senior Sales Engineer

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

The role / What you will do at Ciena:

The Sales Engineer will support sales of Ethernet and IP networking gear to a leading cable operator. The primary role is to perform technical tasks in consultation with the customer, supporting the architecture and engineering of an extensive Metro Ethernet deployment and assisting the customer in the lab certification and integration of new products and software. 

Position Responsibilities:

• Provide engineering support for sales of Carrier Ethernet and IP products to a leading cable operator
• Build strong customer relationships to drive the technical introduction of new products and concepts to the customer
• Perform technical presentations, demonstrations and assistance with lab trials including hands-on demonstrations and troubleshooting of lab networking equipment
• Meet regularly with the customer in southern New Jersey to understand and evaluate their technical needs and requirements and propose network architecture solutions
• Interface with sales, marketing and product management to develop and/or propose product enhancements to meet customer requirements
• Respond to RFIs, RFPs and other customer requests
• Develop accurate and timely pre-sales product configuration, pricing, and quotes
• Maintain and grow your own technical expertise, product knowledge and sales skills through ongoing training
• Understand competitor’s offerings and explain the technical advantages of Ciena's solutions.
• A small amount of out-of-town travel may be required

This is a work from home position but will require multiple visits per week to customer facilities located in southern New Jersey and Philadelphia. 

Required Skills:

• Strong technical knowledge of Carrier Ethernet concepts, networks, products and applications is a must
• Knowledge of Ciena’s CES product line is an asset
• Working knowledge of IP networking and understanding of Layer 3 concepts
• Flexible and able to handle multiple tasks with minimal supervision
• Excellent problem solving skills, attention to detail and the ability to follow issues through to resolution
• Sound judgement in customer interactions
• Be a team player, collaborative and motivated to succeed
• Excellent verbal and written communications skills

Preferred Skills / Knowledge:

• L2 and L3 certifications such as MEF and CCNA; Ciena Optical, Ethernet and Route/Switch certifications
• Experience with access network technologies, especially PON
• Experience with optical networking
• Experience with, or supporting, a cable operator
• Hands on experience commissioning and operating Ciena’s Ethernet products and operating systems

Required Experience:

• Technical Degree; BSEE or equivalent.
• 3+ years of telecommunications industry experience, including Metro Ethernet experience
• Prior Systems / Sales Engineering experience would be an asset.