Job Title
Remote Platform Engineer (m/f/d)
Job Description
Remote Platform Engineer
As a remote platform engineer you monitor, maintain, secure and operate the global platforms and their services/applications.
Your role:
- You will be part of a newly built and growing team part of our Hospital Patient Monitoring Organization
- You will be troubleshooting escalated incidents, resolving customer support cases and analysing and resolving work orders. The role involves improving triaging and troubleshooting capabilities, providing dashboards for support KPIs, and establishing proactive monitoring capabilities for both on-prem and cloud-based solutions.
- You will be involved planning and executing updates to the platform, driving data-driven decisions, and exploring customer needs for a better customer experience.
- You will be responsible for customer satisfaction and compliance requirements, and the use of LEAN techniques for operational efficiency improvements.
- You will be involved in implementing triaging and routing processes, proactive monitoring, and developing dashboards for monitoring solutions.
- Communication and building working relationships with different teams and support levels is crucial
- You will benefit from a hybrid working model (this means working in-person at least 3 days per week)
- From a competitive salary to flexible working, a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.
You're the right fit if:
- You hold a bachelor’s degree in engineering (or comparable degree).
- You have 3+ years’ of relevant work experience.
- You have experience in Helpdesk or Service Centers environments
- You have experience working and operating in complex multi-national and remote environments with highly distributed teams.
- You are fluent in English (verbal and written).
- Familiar with DevOps ways of working in collaboration with 3rd level support and DevOps teams.
- You have experience in the healthcare domain (desirable).
- You have a working knowledge of and experience with Linux, Kubernetes, GitHub, Observability tools like Grafana, public clouds, Distributed Systems, and Microservices (desirable).
- You have experience in swarming-based incident resolution models (desirable).
- You have experience in Customer Service Management including management of digital channels and self-service solutions (desirable).
- You hold a certification in a public cloud provider such as Linux System Administration, ITIL, etc. (desirable).
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This role is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Equal Opportunities Disclaimer
We’re proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, pregnancy and pregnancy-related conditions, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report.
For candidates with disabilities, we’re committed to supplying reasonable accommodations during the recruitment process, as well as when you enter our employment. If you need a reasonable accommodation because of a disability for any part of the employment process, please make your recruiter aware.
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