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Customer Support

Remote:

Full Remote

Contract:

Part time

Work from:

Australia

Offer summary

Qualifications:

Proven experience in customer service or help desk roles, Familiarity with ticketing systems and technologies, Strong written and verbal communication skills, Tech-savvy with a problem-solving mindset.

Key responsabilities:

Provide support via a ticketing system
Guide employees through app usage and time tracking
Troubleshoot technical issues and manage databases
Contribute to administrative tasks as needed

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See more BruntWork offers

Job description

This is a remote position.

Schedule:

Part-time

Sat-Sun, 11:30 am to 8:30 pm EST. Plus Mon and Fri, 11:30 am to 1:30, or Mon or Fri, 11:30 am to 3:30 pm

1-hour unpaid break for Sat-Sun

Timezone: Eastern Time

Client Overview:

Join a rapidly growing national staffing powerhouse that’s revolutionizing the temporary workforce industry. This dynamic company connects talented individuals with exciting short-term and temp-to-hire opportunities across the United States. With a commitment to innovation and employee satisfaction, they’re seeking passionate professionals to support their expanding team.

Job Description:

Embark on an exciting career as a Customer Support / Help Desk Representative for a cutting-edge staffing firm. In this pivotal role, you’ll be the linchpin between the company and its diverse workforce, ensuring smooth operations and exceptional employee experiences. You’ll leverage your problem-solving skills and tech-savvy nature to address a wide range of inquiries, from time clock usage to app functionality. This position offers a unique blend of HR support, technical troubleshooting, and customer service, providing you with a dynamic work environment and opportunities for professional growth.

Responsibilities:

Provide prompt, friendly support to employees via a state-of-the-art ticketing system
Guide workers through time tracking processes and app usage, enhancing their work experience
Troubleshoot technical issues related to company applications, showcasing your tech expertise
Manage and update employee information in various databases with meticulous attention to detail
Identify complex issues and collaborate with specialized teams for resolution
Potentially handle phone support, offering real-time solutions to urgent employee needs
Contribute to administrative tasks during quieter periods, demonstrating your versatility

Requirements

Written and verbal communication skills, with a talent for explaining complex concepts simply
Proven track record in customer service or help desk support roles
Familiarity with modern ticketing systems and willingness to master new technologies
Self-motivated with excellent time management skills and ability to work independently
Creative problem-solver with a knack for thinking outside the box
Tech-savvy individual who thrives on learning new systems and applications
Adaptability to handle varying workloads and changing priorities in a fast-paced environment