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IT Engineer – Google Workspace & Slack

extra holidays - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Africa

Offer summary

Qualifications:

Experience with Google Workspace and Slack administration, Strong remote IT support experience across platforms, Knowledge of security protocols for collaboration tools, Relevant certifications are a plus.

Key responsabilities:

  • Manage and optimize Google Workspace and Slack
  • Provide expert technical support for remote users
Stavreska Recruiting logo
Stavreska Recruiting Startup https://stavreska.com/
2 - 10 Employees
About Stavreska Recruiting
Stavreska Recruiting is a global recruitment agency that specializes in helping remote-first startups and scaleups find the right employees to fit their unique culture. At Stavreska Recruiting, we understand that time and money are valuable resources for startups, which is why we strive to make the recruitment process as efficient, cost-effective, and hassle-free as possible. Our team of experienced recruiters will analyze your job description, culture, and hiring needs to ensure that we are finding the best fit for your company. We will screen and interview candidates, and prevent common hiring mistakes such as hiring someone who does not align with your values. In addition to our recruitment services, Stavreska Recruiting also offers training to help your in-house team learn how to evaluate and conduct effective interviews. This training will allow your team to take control of the recruitment process and make informed hiring decisions. So, if you are a startup looking to save time and money during the recruitment process, look no further than Stavreska Recruiting. Let our team of experts help you find the right fit for your company's culture. Contact us at contact@stavreska.com
See more Stavreska Recruiting offers

Job description

At Sightview Software LLC, we're dedicated to equipping clinicians with innovative, secure technology, enabling them to focus on delivering life-changing care to every patient. By joining our team, you'll be at the heart of this mission, helping us continuously improve our offerings to enhance the experiences of both patients and practices.
We are a remote-first company with no physical offices, allowing our employees the flexibility to work from anywhere. Every Sightview Software employee is part of a global community, where a vital support network ensures everyone feels heard and valued. Our team is driven by core values: Customer Centricity, Excellence in Execution, and Teamwork.
We believe that our work has a profound impact on society. Better eye care leads to a healthier, happier population, and our values keep us aligned with this larger vision.

We are seeking an experienced Workspace Services Engineer with deep expertise in Google Workspace and Slack to manage and support the end-user environment for our fully remote workforce. The ideal candidate will be responsible for maintaining and optimizing the collaboration tools used across the organization, while also providing technical support for end-user machines, including Windows, Mac, and Linux devices. This role requires a hands-on approach to managing both collaboration platforms and end-user IT support.

Responsibilities:
  • Google Workspace & Slack Management: Configure, maintain, and optimize Google Workspace and Slack environments, ensuring seamless access and collaboration for all remote users.
  • End-User Support: Provide expert technical support for remote users on a variety of platforms, including Windows, macOS, and Linux, addressing issues related to system performance, access, and device management.
  • User Account Management: Manage user accounts and permissions within Google Workspace and Slack, ensuring proper access controls, group memberships, and security policies are enforced.
  • Collaboration Tool Integration: Work to improve the integration between Google Workspace and Slack, ensuring smooth workflows and optimizing for productivity.
  • Remote IT Support: Troubleshoot hardware and software issues for remote users, assisting them with installations, configurations, and upgrades for their machines, including device-specific support for Windows, macOS, and Linux systems.
  • Security and Compliance: Collaborate with IT security teams to ensure that Google Workspace, Slack, and end-user devices comply with security policies and best practices, including device management and secure data handling.
  • Device Management: Implement remote monitoring and management tools for ensuring that end-user devices (Windows, macOS, Linux) are secure, up-to-date, and running smoothly.
  • Onboarding & Offboarding: Support the onboarding and offboarding processes, ensuring that new hires are set up with appropriate access to Google Workspace, Slack, and other necessary tools, and that departing employees are securely deprovisioned.
  • User Training and Documentation: Develop and deliver training programs and user documentation to help employees navigate Google Workspace, Slack, and their devices effectively.
  • Automation and Scripting: Where applicable, implement automation scripts or processes to streamline common tasks like user provisioning, device management, and application deployment.

    • Requirements:
  • Education: Relevant certifications such as Google Workspace Administrator, Slack Administrator, CompTIA ITF, or similar are a plus.
  • Experience: 
  • Hands-on experience with Google Workspace and Slack administration, including user and group management, settings configuration, and integration of third-party apps.
  • Strong experience providing remote IT support for users across Windows, macOS, and Linux operating systems.
  • Familiarity with remote device management and monitoring tools for managing Windows, Mac, and Linux devices.
  • Knowledge of security protocols and compliance standards related to cloud-based collaboration platforms and end-user device management.
  • Project Management Skills: Excellent project management skills, with the ability to manage multiple projects and priorities across time zones and geographies.
  • Leadership & Collaboration:
  • Strong collaboration skills with the ability to work effectively across departments and with both technical and non-technical stakeholders.
  • Ability to influence and drive decision-making processes.
  • Communication Skills: Excellent communication skills, with the ability to provide clear and effective support to users across various technical skill levels.
    • Global Benefits at Sightview Software LLC

    We believe that healthy and happy employees are more productive and better equipped to serve our customers. With this in mind, we offer a generous benefits package to all employees.

    From flexible schedules and paid time off to comprehensive health and retirement plans, our benefits are designed to support your well-being. Specific benefits vary by country and can be discussed with our HR team.

    Apply Now

    Become a part of our mission to transform eye care and improve lives. Apply today and help us make a difference.

    Required profile

    Experience

    Industry :
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Google WorkspaceDevice ManagementRemote Technical SupportSlack (Software)Technical SupportLinuxUser Account ControlMac OSCompliance ManagementCollaborative SoftwareTest AutomationGoogle WorkspaceProject ManagementDevice Management

    Other Skills

    • Collaboration
    • Communication
    • Problem Solving
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