About Pearson
Pearson has been contributing a profound impact on our world since its formation in 1844. Pearson employs more than 20,000, operates in 70 countries and delivers products and services in nearly 200 countries. We work toward a common purpose - to help everyone achieve their potential through learning. We do that by providing high-quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them.
About The Role
We are looking for a dedicated
HR Operations Intern to support our Workforce Assessment Administrators and Advisors. In this role, you’ll assist with providing world-class HR operational and transactional services to the WFA Team, ensuring efficient management of our workforce assessment processes.
Activities And Responsibilities
1, Service Delivery:
- Ensure the effective and efficient delivery of core HR Shared Services Center (SSC) support, maintaining alignment with established policies, procedures, KPIs, and SLAs.
- Case Management:
- Log and track queries in ServiceNow (SNow), ensuring timely resolution and closure.
- Take ownership of the end-to-end case management process, following all relevant policies and procedures.
- Stakeholder Management:
- Respond to employee inquiries efficiently and effectively.
- Proactively interact with Subject Matter Experts (SMEs), HR Business Partners, Country HR representatives, Employees, and Line Managers to resolve cases:
- Provide and request updates on case status as needed.
- Gather missing information necessary for case processing.
- Identify best practices and facilitate knowledge sharing.
- Coordinate with third-party service administrators as required.
- Keep stakeholders informed on the status of open cases.
- Follow the established escalation and support process, escalating complex queries to SMEs or the Tier 2 Specialist team for resolution.
- Adhere to Data Privacy regulations, including the prompt reporting of any data privacy breaches.
Internship Program Overview
This is a three-month internship program with the possibility of extension for up to six months. The schedule will be full-time hours (40 hours per week), with shifts that may vary but generally fall between Mondays to Fridays, 10:00 AM to 9:00 PM. You will be paid 75% of the national minimum wage for the duration of your internship. Technology and equipment will be provided, and the position is fully remote. The target start date is on January 2025. The main office is located at Sheridan St, corner United St, Mandaluyong, 1554 Metro Manila.
Who We're Looking For
- Ideal candidates are those seeking voluntary internship opportunities.
- A current student pursuing a degree in Human Resources, Business Administration, Psychology, or a related field.
- Someone with strong attention to detail and analytical skills.
- A clear and effective communicator, both written and verbal.
- Proficient in Microsoft Office Suite (especially Excel).
- Able to work independently as well as collaboratively in a team.
- Proactive in problem-solving, with a commitment to maintaining confidentiality and data privacy.
What You'll Gain
- Insight into HR operations and workforce assessment within a professional setting.
- Hands-on experience with HR data and assessment tools.
- Professional development under the guidance of experienced HR professionals.
- Networking opportunities and a chance to make meaningful contributions to the HR team.
Please note: This vacancy will remain open until we reach a certain number of applicants. Once that limit is met, the position will be taken down, so we encourage you to apply as soon as possible.
What To Expect From Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: PROJECT/TEMPORARY WORKFORCE
Organization: Assessment & Qualifications
Schedule: FULL\_TIME
Workplace Type
Req ID: 17531
