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Service Analyst

Remote:

Full Remote

Salary:

28 - 28K yearly

Work from:

United Kingdom

Offer summary

Qualifications:

Experience in order processing, Excellent Microsoft Office skills, particularly Excel, Strong organisational and multitasking abilities, Good communication and relationship-building skills.

Key responsabilities:

Provide contact and manage customer orders
Track orders and provide status updates

Arqiva

1001 - 5000 Employees

See more Arqiva offers

Job description

Job Description

In this exciting opportunity within Arqiva you will play a key role within the Utilities Supply Chain, ensuring the on time ordering and supply of technology is met to successfully meet demand generated by multiple national utilities infrastructure customers.

Location - Hybrid working with 2 -3 days per week on site at Emley Moor, Huddersfield

We offer

Up to £28,000 salary
6% pension contribution
Private Medical
25 days annual leave
Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
Training provided to support City & Guilds certifications

Your Key Responsibilities Will Include

Provide a point of contact and assignment for customer orders relating to Smart Metering and Utilities services.
Retrieve and distribute monthly forecasting information to the necessary stakeholders.
Transfer customer order information into Purchase Requisitions accurately to enable automatic file transfer into endpoint database systems.
Ensure order approvals are processed to get Purchase Orders to the suppliers on time to meet customer delivery requirements.
Track orders and returns and perform necessary admin to provide accurate information of the status of orders and location endpoints throughout their lifecycle.
Initiate supporting processes that may need finance to process billing or refunds.

Must Haves

Experience in order processing
Experience in returns management using purchase-to-pay cycle
Experience managing/working with multiple customers
Experience of supplier liaison/management
Excellent organisational skills, able to perform a number of tasks concurrently and manage own time
Ability to prioritise workload
Good communication skills and ability to build positive working relationships
High attention to detail
Excellent Microsoft Office Skills, particularly Excel
Confident and adaptable nature

Might Haves

Collation of information for monthly reporting purpose
Experience within Supply Chain Administration

Why join Arqiva? We are the undisputed leader in UK TV and radio broadcast and the UK’s leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us.   

Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us. 

Your wellbeing…. Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work. 

Our focus for 2024 is to Win, Grow, Go Faster – find out more, contact us and apply!  

Inclusive Arqiva ….Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women – join and contribute to our active networks! 