Sr. Operations Specialist

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll be Doing

The Senior Operations Specialist is accountable for supporting and processing CIBC client requests, assisting in the resolution of operational deficiencies, compliance to policies and procedures for a specific or multiple product lines. This role requires gathering of data, analysis, lead and/or support as required to identify operational impacts and recommend solutions to management to be processed through client accounts. Incumbent may assume a level of responsibility participating projects as the Subject Matter Expert supporting project teams, communicating the status of initiatives to the management team and business partners.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. 

How You'll Succeed

• Analysis - Research and analyze data, make recommendations to management to improve reconciliation efficiency. Weekly reporting to management on volumes and outstanding issues.
• Communication - Effective communication skills to liaise with multiple departments and business partners. Communicate daily with multiple departments outlining account breaks in detail and tracking the solution and fix.
• Teamwork - Work with management to support and assist in the resolution of issues to maximize operational efficiencies and ensure compliance to policies and procedures for a specific or multiple product line.
• Documentation - Document findings of research, analysis, and calculations for use by others (e.g., work packages for area of responsibility, reports, conclusions and recommendations to others)
• Knowledge of Products - Keep informed of all relevant CIBC products and services by consistently updating products, procedural and technological knowledge, and all upgrades within area of responsibility.

Who You Are

• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Employment Type

Weekly Hours

Primary Recruiter

Skills