Launch Manager

About The Team:

Our Clinical Sales Team is a dynamic and collaborative group committed to revolutionizing the field of robotic surgery by introducing groundbreaking solutions that contribute to improved patient outcomes and enhanced procedural efficiency. From seasoned industry experts to enthusiastic entry-level professionals, we foster an environment where knowledge is shared, and every team member has the opportunity to contribute to our collective success. 

We collaborate seamlessly with other departments, including engineering, product management, marketing and sales to ensure that our solutions not only meet the highest clinical standards but also resonate with the market, driving success in the competitive landscape.

A Day In The Life Of Our Launch Manager:

The Launch Manager is responsible for leading the successful introduction and expansion of robotic systems in healthcare settings, combining strategic leadership with hands-on execution. This role involves managing the entire launch process, providing clinical expertise, supporting sales initiatives, and building strong customer relationships. The Launch Manager works closely with internal teams, cross-functional departments, and healthcare professionals to ensure flawless execution and launch success.

• Launch Execution:
• Oversee all aspects of the Galaxy program launch, including launch planning project management of both the customer and Noah team members.
• Introduce and support physicians and staff through the Galaxy Pathway to Proficiency.
• Execute in-service training, dry run sessions, case support, KPI collection and clinical reviews during new account and customer launches
• Ensure post-launch handoff to local Clinical Sales Representatives (CSRs).
• Execute onsite activities and tasks in line with the launch SOP, task list and timeline.

• Product Support:
• Provide product expertise, technical support and troubleshooting during Galaxy procedures.
• Provide consistent coaching and feedback in line with the Galaxy Pathway to Proficiency. 
• Collaborate with Clinical Sales Representatives to deliver an excellent customer onboarding experience.

• Pre & Post Procedure Customer Management
• Lead customer facing post contract launch planning efforts in order to ensure launch readiness. 
• Participate in daily procedure debriefs and weekly clinical reviews to support progress through the Pathway to Proficiency; share key insights as informed by collected KPIs.
• Assist in the planning and execution of mock procedures, simulating real-world scenarios for training purposes

• Cross-functional Collaboration:
• Work closely with capital and clinical sales teams to ensure launch readiness and success as outlined by the SOP.
• Collaborate with Galaxy Program Manager to ensure account growth plans and success metrics are aligned on prior to program launch.
• Collaborate with the technical support team to ensure seamless implementation, troubleshooting, and customer satisfaction.
• Capture and share customer feedback with product and engineering teams. 

• Team Leadership and Development
  • Hire, train and develop team members.
  • Responsible for the oversight, management and execution of Launch Specialist(s).
  • Educate Launch and Clinical team members on experience based best practices.
  • Support the development of new tools, resources and processes as it relates to developing an excellent customer on boarding experience.  

• Reporting & Analysis:
• Track and report on key performance metrics.
• Provide regular updates to senior management, highlighting progress, challenges, and opportunities for growth.

About You:

• Bachelor's degree or equivalent required.
• Minimum of 3 years sales experience, medical device preferred. 
• Experience and comfort selling in a clinical setting. 
• Ability to develop expertise and demonstrate credibility quickly.  
• Excellent written and verbal communication skills.
• Ability to project manage customers through a specified launch SOP.
• Excellent presentation skills.
• Strong organization skills with the ability to manage multiple projects/accounts simultaneously.
• Ability to effectively utilize a CRM to manage and track progress against strategic priorities.
• Possession of a valid driver's license and the ability to successfully pass a check of a driver's record.
• Ability to travel 75% of the time

Workplace Type: Remote

Benefits & Perks (For Full Time Employees):

• Competitive Salary
• Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
• Equity & Bonus Program
• Life Insurance (company paid & supplemental) and Disability insurance
• Mental health support through medical insurance programs
• Legal and Pet Insurance
• 12+ paid holidays, 15-20 days of PTO + use-what-you-need sick days
• Paid parental leave
• In-office snacks and beverages 
• In-office lunch stipend
• Learning & Development Opportunities: On-demand online training and book reimbursement
• Team building and company organized social and celebration events

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