General Manager

Founded in 1979, Pestmaster Services has grown into a nationally recognized pest management company specializing in government contract services using an integrated pest management (IPM) approach. Today, we are the 2nd largest provider of pest control services to the Federal Government and utilizing our franchise network, provide services in more than 25 states and the District of Columbia. Pestmaster is a proud member of the International Franchise & National Pest Management Associations and many of our offices are QualityPro and GreenPro Certified. 

Who We Are Seeking Our growing team is seeking an experienced business management professional who is a natural leader with a passion for achieving results. The ideal candidate will be: 

• An effective communicator (written, oral)
• A “people” person (effective interpersonal skills with team members and customers)
• Detail oriented (“finger on the pulse” workstyle)
• A critical thinker and independent problem solver
• Organized and able to multitask
• A motivating team leader
• Proficient in data management and basic reporting
• Comfortable using Microsoft software (Excel, Word, Powerpoint, Teams)

Job Responsibilities

The General Manager leads a team of service & customer service professionals (3 Operations Managers, 4 Service Managers, 2 Customer Service Representatives, and 20+ Pest Prevention Specialists) and reports directly to the Brand Leader. The ultimate responsibility of the General Manager is to manage the sales, customer service, and service-delivery components of our company operations while successfully leading a team to achieve budgeted revenue & profitability targets. This is achieved through the main job responsibilities, as follows: 

• Lead the Customer Service team and resolve escalated issues
• Drive Customer Service, Sales, and Service-Delivery teams to achieve budgeted financial results (Revenue & Profitability)
• Oversee the onboarding of new employees and the new customer intake process
• Oversee route scheduling, commissions paid, and licensing for the field technicians
• Fleet management (gas cards, vehicle registration, titles, license plates, insurance, etc.)
• Analyze and report territory performance (understand payroll, service revenue, etc.)
• Oversee accounts receivable and company expenses
• Assist in month-end close process
• Manage multiple state compliance programs to ensure continued operation of the Business (Business Licensing, Pest Control Licenses, Technician Training Programs, etc.)
• Schedule and prepare companywide meetings
• Oversee office/warehouse maintenance and repairs
• Other tasks as assigned by the Brand Leader

Job Environment

The General Manager position is a vital Remote role. Ideal candidate must live in the Western United States. Candidate is responsible for traveling to our company store located in Reno, NV periodically in addition to other states we service. The following abilities are needed to be successful in this role: 

• Sit/ work at desk for most of the day in an office environment
• Travel (up to 25%)
• Ability to lift up to 50 pounds
• 8am - 5pm; Mon - Fri (occasional hours on weekend, as needed)

 Qualifications 

• 3 years of regional management experience in a route-based, service-oriented business (at least $5 million revenues) (pest control experience strongly preferred)
• Bachelor's degree required (business management, accounting, or finance preferred)
• 5 years of people management experience
• Valid drivers license for at least two consecutive years
• Pass background check to include a clean driving record
  

Pestmaster Services is an Equal Employment Opportunity Employer