Treasure Data:
At Treasure Data, we’re on a mission to radically simplify how companies use data to create connected customer experiences. Our sophisticated cloud-based customer data platform drives operational efficiency across the enterprise to deliver powerful business outcomes in a way that’s safe, flexible, and secure.
We are thrilled that Gartner Magic Quadrant has recognized Treasure Data as a Leader in Customer Data Platforms for 2024! It's an honour to be acknowledged for our efforts in advancing the CDP industry with cutting-edge AI and real-time capabilities. View the report here.
Furthermore, Treasure Data employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.
Your Role:
Treasure Data launched its Real-Time product in 2024. The Director of Engineering, Real-Time drives technical strategy, architectural decisions, and cross-functional alignment to achieve business goals of our Real-Time product, reporting to CTO. You oversee project delivery, ensure customer-centric solutions, and maintain operational excellence. This role focuses on building a high-performing, inclusive team while managing resources and fostering continuous improvement to maintain a competitive edge.
Responsibilities & Duties:
- Engineering Ownership
- Contribute to product strategy by defining key engineering directions.
- Drive architectural decisions, balancing innovation with risk management, in collaboration with the CTO Office and Technical Architects.
- Align engineering goals with business objectives through close collaboration with product, technical support, sales, marketing, and customer success teams.
- Establish repeatable processes to drive continuous improvement.
- Stay current with emerging technologies and SaaS trends to maintain competitiveness.
- Delivery Responsibilities
- Oversee planning, design, development, and operations within the assigned domain.
- Balance team workloads, ensuring timely and on-budget project completion.
- Regularly communicate project progress, technical challenges, and risks with executive leadership.
- Prioritize features, improvements, and bug fixes based on business impact and technical feasibility
- Customer-First Culture Development
- Develop processes for gathering and analyzing customer feedback and usage data to understand customer needs and pain points.
- Proactively address technical issues such as high latency, downtime, or performance bottlenecks to enhance customer satisfaction.
- Facilitate clear, timely, and transparent communication with customers on technical issues in collaboration with the technical support team.
- Operational Efficiency
- Ensure engineering practices align with the company standards in planning, reporting, testing, CI/CD, security, cost management, and incident handling.
- Promote data-driven decision-making within the engineering team.
- Manage the engineering budget by making strategic decisions for resource allocation.
- Team Building
- Cultivate a diverse, inclusive, and collaborative engineering team, fostering a psychologically safe work environment.
- Lead, mentor, and support team growth and continuous learning.
- Manage performance reviews, professional development, and recruitment of top engineering talent.
Required Qualifications:
- Experience: 12+ years of related experience with a Bachelor’s degree in Computer Science, similar technical field of study, or equivalent practical experience.
- Leadership: 5+ years of experience leading distributed teams across different time zones and the ability to drive projects to completion with distributed teams.
- Technical Expertise: Must understand near Real-Time processing concepts and practices, including data streaming, event-driven architecture, low-latency networking, in-memory computing, message queuing, and elastic resource management.
- SaaS Knowledge: Proven experience with implementing engineering practices for multi-tenant SaaS products deployed in production in cloud service platforms (AWS/GCP).
- SDLC Proficiency: Familiarity with structured SDLC methodologies (Agile, Scrum, Waterfall), with experience in bringing new products to market.
- Communication Skills: Strong communication and collaboration skills for varying groups of stakeholders.
- Self-motivation: Ability to prioritize effectively in a dynamic environment with competing priorities.
Physical Requirements:
Must be located in the Greater Vancouver, BC CAN area.
Travel Requirements:
Travel requirements typically amount to approximately 5% of the year, including one week in Japan annually, another in Mountain View, CA, and possibly an additional week elsewhere.
Compensation$206,200 - $257,700 CAD
