Customer Experience Specialist I

Compensation Pay Range:

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.  Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Customer Experience Specialist I will deliver exceptional Customer Service to our internal and external customers. Under the general direction of the Customer Service Supervisor, the Specialist will assist customers and stores with basic O’Rewards and retail sale conversations via phone and messaging platform.

ESSENTIAL JOB FUNCTIONS

Provide support to customers and stores for the O’Rewards program.

Assist with customer internet account issues.

Resolve billing or shipping questions for online customers.

Assist customers with gift card calls and questions.

Assist customers with fulfilling their online orders.

All other duties as assigned.

SKILLS/EDUCATION/EXPERIENCE

Required:

High School Diploma or equivalent (GED)

Strong written and verbal communication skills

Ability to multi task

Strong keyboarding, email, spreadsheet, word processing skills

Ability to meet deadlines

Desired:

1 year of O’Reilly store or similar retail experience 
Experience in the automotive aftermarket involving customer service, product liability, and quality control 
Basic knowledge of automotive systems 
Bilingual

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. 

Total Compensation Package:

• Competitive Wages & Paid Time Off

• Stock Purchase Plan & 401k with Employer Contributions Starting Day One

• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

• Team Member Health/Wellbeing Programs

• Tuition Educational Assistance Programs

• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.  Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.