Credit Analyst

Job Description:

Manage accounts receivable analysis as related to invoicing, collections, contracts, customer accounts, and AR metrics.  Support collections projects to ensure monthly cash targets and DSO objectives are met. Drive credit analysis process for new and existing customers.  

Essential job functions and responsibilities:

• Prepare AR related analytics relative to Days Sales Outstanding, AR aging, customer billing, and payments each month to drive collection efficiencies
• Reconcile customer accounts as related to invoices, credits, payments, and contract amendments where needed with the ability to refine data and recommend courses of action
• Credit analysis of existing and prospect customers
• Ensure existing customer payment performance is evaluated periodically to validate existing payment terms
• Establish and monitor compliance with credit checks on a risk scoring basis
• Manage reporting for the AR team, including development of new reports and improving existing
• Ensure customer satisfaction by develop mutually beneficial, long-lasting relationships with both internal and external customers
• Knowledge of Vertex Business Model:  Develop an understanding of operational and strategic processes/initiatives within the organization and how they are best coordinated with A/R and Collections processes
• Collaborate with Work Group and other Work Areas:  Proactively review processes and suggest areas for improvement/updating.  Work with cross functional partners and internal customers to develop interdepartmental processes that increase the operational efficiency of the organization, drive cash flow, and reductions in Days Sales Outstanding

• Provide backup, support and collaborate with other collectors/Accounts Receivable Specialists as needed, and participate in other projects, learning initiatives, or duties as assigned

Supervisory responsibilities:

• N/A

Knowledge, skills and abilities:

• Ability to work with both internal and external customers to identify and resolve complex issues associated with B2B collections and billing.
• Excellent communication skills, both written and verbal
• Ability to work independently and make fast, yet thoughtful decisions, prioritize workload, thrive in a fast-paced environment, meet deadlines, and bring new ideas/improvements to the work group
• Ability to review and interpret contracts related to financial obligations of the customer and organization
• Ability to quickly learn new operating systems and associated programs and process mapping of these systems.
• Detail oriented with sound understanding of order to cash cycle
• Proficient in MS Office, with concentration in advanced Excel, including pivot tables and dashboarding as well as Power BI experience.

EDUCATION, TRAINING:

• Bachelor's degree in Business, Finance, or Accounting; or equivalent years’ work experience.
• 6+ years B2B collection, credit, general accounting and customer facing experience required.
• Understanding of basic GAAP concepts required
• Experience in a SaaS industry preferred
• ERP knowledge is required – (Preferably Workday and Salesforce CPQ)

REQUIRED FOUNDATIONAL COMPETENCIES:

• Builds Relationships:  Fosters open dialogue and obtains shared commitment to proposals; shared ideas and information to promote mutual understanding, respect, and effective decision-making.
• Drives for Results:  Acts to create opportunities for Vertex or to avoid future problems; has the courage to act with incomplete information rather than simply thinking about it; maintains a focused commitment to achieving enterprise objectives.
• Knows the Business:  Understands and applies knowledge of Vertex’s business and processes to accomplish goals.
• General understanding of AR related metrics and ability to analyze data to assist management in decision making with AR and collections.
• Anticipates Customer Needs (internal and external):  Establishes and maintains productive relationships with customers and partners, anticipating their needs.
• Learns Continuously:  Expands own knowledge base to enhance performance; seeks development to increase strengths for current and future needs.

Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.

• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position.  Other functions may be assigned and management retains the right to add or change the duties at any time.