Contractor Specialty Representative

POSITION SUMMARY:

The Contractor Specialty Representative will work with an existing Gypsum team with a focus on promoting USG Joint Compound, Metal and Surfaces products. This position applies extensive product, technical, and installation expertise to promote USG Systems and establish strong relationships with gypsum contractors, installers, and dealers. In addition, providing installer training, project management, jobsite assistance and collaborate effectively with USG gypsum sales team, local market representatives, and key channel customers.

The ideal candidate resides in the Houston Metro area. Territory serviced includes Houston Metro, Central and South Texas.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

Includes the following and performs additional responsibilities as assigned

· Convert non-USG contractors by conducting job site visits and performing job site product demonstrations to communicate the benefits of USG products and services.

· Ensure successful product installation by providing field support for large, specialized jobs.

· Assist gypsum sales in conducting effective sales calls by performing hands-on training and demonstrations, soliciting feedback on USG products and services, and making technical or product recommendations that benefit customers and USG.

· Act as a consultant to the customer base by working with customers to address day-to-day challenges in inventory, distribution, projects specifications and other related areas; and approaches these issues from a consultative selling perspective, looking for ways that USG can develop stronger partnership.

· Provides feedback and follow-up on job site visits, training, and demonstrations by acting on customers’ requests, communicating pertinent information to other USG departments, and completing the appropriate administrative duties.

· Influences the quality of USG customer service by identifying gaps in sales representatives technical and product knowledge and recommending training.

· Improves sales and profits by assisting in the communication of new product information to the regions and providing feedback to product management.

· Assists the product management group in developing strategies by contributing relevant information on USG and competitors’ product usage and market trends and setting product and customer specific goals for the assigned region. Field lead person in product development or improvement, working closely with USG research formulator as needed.

· Based on product strategies, build contractors preference for key products (i.e. Joint Compound, Bead/Metal, and Drywall Grid while acknowledging opportunities for other products to promote within the USG portfolio. Coordinate and assist training and mock-ups for promotion of SE430 system.

· Increases the effectiveness and quality of USG products by working with manufacturing and R&D to understand product formulations gathers data from market on customers responses to the formulas and applications and communicates recommended adjustments to product management and research.

· Delivers effective product training / demonstrations by reviewing training needs, preparing training logistics and materials, soliciting and communicating feedback, and following up on additional training needs.

· Educates staff and customers on the proper use of USG products by displaying expert knowledge of USG products and best practices for applications.

· Ensures customers’ product satisfaction by providing support and resolving job site project issues. Improves customers satisfaction by frequently communicating with sales representatives regarding job sites, customer training sessions, issues, and resolution of issues.

· Ensures accurate documentation of customer visits by entering all pertinent information into weekly call log report and job trial forms.

· Ensures the appropriate materials are on site for training (e.g., samples, literatures, demonstration products…)

*Midpoint may be adjusted based on candidate’s knowledge, skills, abilities and experience*

KEY QUALIFICATIONS:

Education

· Bachelor’s degree preferred, but not required. In lieu of degree, candidate should have equivalent field and industry experience

Travel Requirements

· Travel time up to and over 50% servicing respective market and within the assigned region

· A valid driver’s license is required.

Experience

· Minimum five (5) to ten (10) years construction industry or business-to-business sales experience.

· Experience with territory management preferred.

· Sales and demonstration/installation expertise, industry knowledge and sales aptitude or experience.

· Drywall application and finishing experience.

· Ability to speak, read and write Spanish fluently is required.

Required Skills

· Strong communication/interpersonal skills, including presentation, conflict resolution and relationship building.

· Self-motivated with a focus on working to and exceeding targets.

· Effective and independent time and scheduling management of activities.

· Ability to set and self-manage priorities to ensure maximizing levels of customer service.

· Customer focused with strong interpersonal skills to interact effectively with customers and USG associates.

· Strong analytical and problem-solving skills to determine cause of installation problems, evaluate implications and respond in an appropriate and timely manner.

· Demonstrate effective presentation and communication skills, both written and verbal.

· Self-starter with very strong organizational, time management, and problem-solving abilities.

· Computer proficiency required in MS Office (Excel, PowerPoint, Salesforce.com, etc.).

· Physical requirements include the ability to work with airless texture sprayers and drive a pickup truck.

· Collaboration focused.

· Proven ability to actively listen, ask clarifying questions and summarize concerns or actions from customers or internal resources.

· Customer focused and proven ability to act with urgency.

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

 EOE including disability/veteran