Business Analyst II - Palmetto GBA

Job Purpose:

Conducts business process analyses, needs assessments and preliminary cost/benefit analyses in an effort to align operations solutions with business initiatives. Prepares functional, system and program specifications. Provides management support in review of various internal/external reports/data. Provides assistance with testing efforts and may provide security administration to application supported by area when the appropriate written and approved request is received.

Logistics:

This position is full-time (40 hours per week), Monday-Friday and will be remote in South Carolina, Alabama, Georgia or North Carolina.

What You’ll Do:

• Evaluate the activities, performance and systems within a specific area for standards and workflow simplification. Compile data for analysis and prepare reports and presentations for management using applicable programming languages and/or software products. Review system enhancements/upgrades to determine applicability of customer file modification requirements. Facilitate timely and accurate updates to reference files based on customer requests.
• Coordinate testing and debugging of new or modified software. Create test matrices and supporting documentation. Develop and execute formal test plans to ensure delivery of quality software applications. Monitor software implementations for exceptions and to verify that changes to the systems' operational process had the desired effect. Identify and document systems problems and assist in their resolution.
• Research system problems and identify potential solutions. Investigate and diagnose system problems, formulate solutions, initiate change sheets, define business requirements and test corrections. Research any questionable standard system or local component problematic situations to assure compliance and accuracy.
• Under general direction, define business requirements, test, and lead small to moderate projects. Assist management in performing business reviews by analyzing internal/external projects and changes. Ensure changes do not have a negative impact on productivity and procedures. Make recommendations to improve productivity, cost effectiveness and timeliness.
• Communicate with management and departmental personnel to document workflow procedures. Assist in preparing verbal and written communication about business changes with management or other staff members.
• Prepare written reports and analyses pertaining to testing results and related data, including recommendations for customers on improving operational workflows.

To Qualify for this Position, You’ll Need:

Required Education:

• A Bachelor's degree OR 4 years of job-related business experience OR
• An Associate’s degree AND 2 years of job-related work experience.

Required Work Experience:

• 2 years of job-related business systems analysis, research and/or customer support experience.

Required Skills and Abilities:

• Working knowledge of business support and systems concepts. 
• The ability to communicate effectively with technical and non-technical audiences, including the ability to express basic technical and business concepts to management, peers and the business units. 
• Good teamwork and interpersonal skills. 
• Good analytical and conceptual skills. 
• Fundamental understanding of user acceptance test plans and test matrices, project plans, and scope and design documents. 
• Working knowledge and understanding of how projects and implementations affect an organization and can effectively link it to business processes.
• Working knowledge of mainframe electronic data processing system change methodology.
• Knowledge of Microsoft Office applications.

We Prefer That You Have:

Preferred Education:

• A Bachelor’s degree in Computer Science, Business Administration or other job-related field.

Preferred Experience:

• 3 years of job-related business systems analysis, research and/or customer support experience.

Preferred Skills and Abilities:

• Computer programming skills.
• Proficiency with BCBSSC/subsidiary systems.
• Knowledge of programming languages and/or concepts, DB2 or related.
• Proficient in Excel.
• VBA Programming skills.

What We Can Do for You:

Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match.
• Subsidized health plans and free vision coverage.
• Life insurance.
• Paid annual leave – the longer you work here, the more you earn.
• Nine paid holidays.
• On-site cafeterias and fitness centers in major locations.
• Wellness programs and healthy lifestyle premium discount.
• Tuition assistance.
• Service recognition.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information. 

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.